IT Technician

Job Title

Manage South Bay Solution's on-site hardware, software, user groups, and user accounts. Interface with 3rd parties such as IT contractors, software companies, and hardware vendors to purchase, update, and maintain our deployed software and hardware. As necessary, procure additional hardware and software licenses for both office and manufacturing environments. Troubleshoot hardware, software, network, and printer issues. Provide monthly reports to executive management detailing IT activities. Create and release procedures and work instructions related to IT tasks. Support the Continuous Improvement team and participate in improvement initiatives. Candidates must be able to effectively communicate with both office and production staff to clearly explain technical issues clearly and effectively.

Qualifications

• Experience as computer technician or similar role.
• Strong knowledge of computer software, hardware, networking, and printers.
• Excellent problem solving and organizational skills.
• Ability to work independently and collaboratively in a team setting.
• Strong communication skills
• Interests and experience include building, upgrading, troubleshooting windows PCs.

Experience

• Windows operating systems: 1 year (Required)
• PC hardware: built 1 system minimum (Required)
• Software troubleshooting: 1 year (Required)
• Customer (internal and/or external) facing services: 1 year (Required)

Skills

Applicants should have experience in the following areas:

• Microsoft 365 applications
• Installing/reinstalling software
• Familiarity with license managers
• Windows/Network/Printer/PC Hardware troubleshooting
• PowerShell/Command Prompt interface commands
• Creating process documentation to support continuous improvement
• Must be able to interface with production and office personnel to resolve technical issues
• Familiarity with MasterCAM, SolidWorks, Vericut, Calypso is a plus
• Scripting/coding in python/C#/VBA/excel macros is a plus

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off

Schedule

• 8-hour day shift
• Monday to Friday (Regular Business Hours)