End-User Asset Management Administrator

Infosys is seeking an End-User Asset Management. This role requires Project Management and Asset Management, specializing in planning, execution, and optimization of IT infrastructure and enterprise solutions. Demonstrated ability to manage end-to-end project lifecycles, ensuring timely delivery within scope and budget. Skilled in risk management and stakeholder communication to drive operational efficiency. Expertise in asset lifecycle management, including procurement, deployment, tracking, and compliance, ensuring cost-effective utilization of resources. Adept at collaborating with cross-functional teams and leveraging tools such as ServiceNow, MS Project, and ITIL frameworks to streamline processes and deliver measurable business outcomes.Required Skills : Candidate must be located within commuting distance of Memphis, TN or Richardson, TX or Hartford, CT or Indianapolis, IN or Raleigh, NC or Tempe, AZ or be willing to relocate to the area. This position may require travel in the USBachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of educationAt least 4 years of Information Technology experience.At least 4 years of experience in Asset Management and Project Management, with expertise in IT infrastructure and lifecycle management.Manage the complete device lifecycle and maintain accurate asset information in the IT Asset Management tool.Provide support for end-user queries and tickets related to asset management.Oversee the procurement and disposal lifecycle of IT assets.Collaborate with the customer’s third-party vendor for IT disposal : Monitor device disposal and ensure proper retirement in the IT Asset Management tool.Work with Regional Support teams to record and update device data across the IT estate in appropriate systems, ensuring data accuracy and compliance.Partner with suppliers to maintain data integrity and support audits by providing local site assistance.Review invoices from IT asset disposal vendors to reconcile billing, confirm revenue share credits, and report discrepancies to the customer.Monitor, track, and report on lost and stolen devices.Act as the financial point of contact for procuring IT asset disposal services.Conduct surveys and gather feedback on vendor performance to drive continuous improvement.Research and recommend improvements to enhance disposal services and reduce program costs.Perform physical disposal of assets when required.Collaborate with IT Regional Support for hands-on assistance and feedback to improve vendor services.Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.Preferred Qualification : Strong communication and interpersonal skillsCustomer Service OrientationProblem-solving and analytical thinkingStrong attention to detail and outstanding analytical and Problem-solving skills.Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits : -Medical / Dental / Vision / Life InsuranceLong-term / Short-term DisabilityHealth and Dependent Care Reimbursement AccountsInsurance (Accident, Critical Illness, Hospital Indemnity, Legal)(k) plan and contributions dependent on salary levelPaid holidays plus Paid Time OffThe job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.