Manager, Site Reliability Engineering, Infrastructure Engineering

Prime Video's Studios Technology Services team is searching for a Manager, Site Reliability Engineering. The Studios Technology Services team supports our Media Supply Chain, Production Technology workflows, and Studios business teams (finance, marketing, asset management, productions). We work in a team environment and interact with engineering, productions and studio executives at all levels. Our Infrastructure Engineering team is looking for a Sr Manager of Site Reliability Engineering to lead and manage critical infrastructure, applications, and a high performing team. The team will operationalize the delivery and reliability of these systems and discover innovative ways to scale and operate them reliably as we expand. You will manage the systems to ensure that critical infrastructure is operating optimally and implement mechanisms to prevent service impacting incidents. You will utilize trends and metrics to identify opportunities for improvements within existing frameworks, tools and processes to continuously improve systems. Our SREs focus on automating infrastructure and enabling our partners and platforms at scale with engineering best practices in mind.

Key job responsibilities

Building, leading, and managing a high-performing team of site reliability engineers and leads.

You will be comfortable designing, documenting, planning and operating, as well as resolving critical issues.

This role requires ambition, thinking big, self-motivation, and the ability to thrive in a fast-paced, collaborative, and startup-like environment.

Supporting a variety of complex media systems, infrastructure, and applications.

Overseeing technical analysis, cost and effort estimation, production environment platform/system design, architectural fit and compliance, resource schedules, delivery milestones, collaboration, and overall production environment quality.

Develop goals and strategy for the team. Build relationships and influence internal customers and partner teams. Manage on-call rotations across continents.

It is important that you can earn trust of your peers and stakeholders through your body of work and day to day interactions.

A day in the life

Comfortable designing, building, deploying, and operating cloud systems, as well as resolving critical issues.

Champions SRE best practices, Infrastructure as Code (IaC); provides thought leadership; establishes enterprise-level infrastructure patterns.

Provides coaching and mentorship to team members.

Collaborates with other teams and engineers to find innovative solutions for moderately complex problems.

Developing technical documentation to support projects, initiatives, SoWs and proposals.

About the team

As a Prime Video/Studios leader, you'll have ownership over the Infrastructure capabilities and media delivery services to support our product teams, media workflows required to deliver state-of-the-art experiences for our customers. You'll get to work on projects that are fast-paced, challenging, and varied. You'll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.

We'll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports - including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.

Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.

As a Prime Video technologist, you'll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You'll get to work on projects that are fast-paced, challenging, and varied. You'll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.

We'll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!

BASIC QUALIFICATIONS

- Minimum of 10 years of hands-on systems reliability engineering and providing senior level technical direction on enterprise level projects.

- Exemplary leadership and interpersonal relationship abilities.

- Experience setting strategic vision, owning and resolving issues that impact design, product success, or address future concepts, products, or technologies.

- Disciplined approach to maintaining and enforcing engineering best practices.

- Ability to collaborate with cross-functional teams, and cross-functional business units.

- Detail-oriented, self-organized, and capable of simultaneously tracking multiple issues of varying complexity.

PREFERRED QUALIFICATIONS

- Excellent management and communication skills.

- Experience in algorithms, data structures, complexity analysis and software design with Unix/Linux systems, AWS, performance and application issues.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 166,300.00 - 225,000.00 USD annually