Switchboard Operator - Contingent - Rotating Shift - Grand Blanc

Schedule : Part Time 20 hrs. / week. Rotating Shift- This position will be rotating between day shifts and evening shifts, along with weekend and holiday rotations.

GENERAL SUMMARY :

Operates the organization's telecommunication system to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.

Responsibilities :

Receives and relays internal and external calls and provides general information according to protocol.

Maintains desk directories, on-call list, reference guides and other associated reference materials.

Operates beeper and paging system to contact personnel and code team.

Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.

Education : Minimum of High School diploma.

Additional Preferences :

Must have customer service experience and call center experience. Ability to work independently and in high stress situations. Call center experience is a plus. Must be able to multitask and work in a very fast-paced environment. Critical thinking skills and the ability to work independently is needed.

Additional Information

Organization : Henry Ford Health Genesys Hospital

Department : Telecom Switchboard 001

Shift : Rotating

Union Code : Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health : Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com / careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being : physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.