Field Service Manager - SoCal

SunStrong Management, an independent, full service asset management and servicing company for the renewable energy industry and one of the largest residential solar asset managers in the U.S is seeking a Field Service Manager in Southern California.

The Field Service Manager, Field Operations is the single-threaded owner for the operational and cultural health of their assigned territory. This role is responsible for all 1st-party (W-2) field technicians within the territory.

The Field Service Managers primary focus is to own and deliver a high-quality service delivery that meets all key performance indicators (KPIs) while ensuring safety and efficiency. Success requires building and leading a high-performing team of field technicians, driving a "Safety First" culture, and ensuring all operations are data-driven and compliant. This role has no 3rd-party management responsibilities and is focused exclusively on scaling and optimizing our 1st-party workforce.

Field Service Manager Responsibilities

• Operational Excellence: Lead all 1st-party field operations to meet or exceed targets for key metrics, including Team Utilization %, First-Time Resolution (FTR) %, and Productivity (WOs/Day).
• Leadership & Talent Development: Build, coach, and manage a team of 7-10 Field technicians. Implement the formal Career Pathway and Talent Management Cadence to develop Field Technicians and build a strong pipeline of future leaders.
• Safety & Compliance Culture: Be the accountable leader for safety in the territory. Enforce a "Safety First" culture, ensuring 100% team compliance with all safety protocols and achieving a Total Recordable Incident Rate (TRIR) of zero.

Minimum Qualifications

• 3+ years of electrical experience
• 5+ years of progressive experience in field operations leadership.
• Proven track record of leading large, distributed 1st-party (W-2) technician teams.
• Strong understanding of field service metrics, including utilization, productivity, and cost models.
• Valid driver's license.

Preferred Qualifications

• Experience in solar, residential services, or related industry.
• Direct experience managing operations in a complex regulatory or licensed environment.
• Proven ability to build and scale new teams and markets.
• Working knowledge of Salesforce.com
• Hold a Electrical License. "Preferred but not required"

Working Conditions

• Remote position working in the field 75% of the time.
• Regular travel to field operation locations within the assigned territory (up to 40%).
• Driving Required? Yes

Benefits
SunStrong Management offers a generous employee reward package that includes:

• Comprehensive benefits, including medical, dental, vision, life insurance, and 401(k)
• Competitive compensation
• Company vehicle and corporate card provided

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.