Senior Compliance Analyst - Complaints

Overview

This position provides complex support for compliance efforts through analysis, reporting, and risk identification. Leads the investigation and resolution of discrepancies or suspicious activity identified in transactions, loans, or other business activities. Maintains an expert knowledge of Bank operations, systems, and regulations in order to identify risks. Recommends and implements process or system enhancements that improve internal controls. Reports on analysis results and operational performance to assist management with strategic enhancements. Facilitates the security and integrity of Bank activities by ensuring compliance with all applicable rules, regulations, and standards. Provides a leadership role for less experienced analysts in the work group and leads special projects.

Responsibilities

• Business Support - Provides assistance of daily workload for the work group. Serves as a resource for regulatory exams, audits, risk assessments, and other related projects. Identifies and recommends process improvements. May perform system testing or maintenance.
• Compliance Review - Leads the research and investigation of unusual activity or flagged documentation, processes, and transactions. Ensure compliance with applicable laws, regulations, policies, and procedures. Resolves issues, clears exceptions, or escalates as appropriate.
• Data Analysis - Sources, validates, and interprets data. Analyzes data for discrepancies and risks, effectively communicates analysis output. May assist with larger data management efforts.
• Compliance Expertise - Maintains knowledge of laws, regulations, procedures, and policies that affect the assigned business area through ongoing research and industry involvement. Acts as a resource to less experienced associates, providing training and expertise for complex issues. May participate in industry events, form partnerships with other professionals, or seek additional training to remain current on evolving issues. May update policies and procedures as appropriate.
• Documentation - Compiles all relevant business, process, or user information prior to compliance reviews. Ensures the accuracy, compliance, and completeness of required documentation. Maintains and updates files for the business unit. Produces reports for management on risks, trends, exceptions, and areas of improvement.

Qualifications

Bachelor's Degree and 4 years of experience in Financial Compliance / Regulatory Environment, Legal, Audit, Banking, or other related experience

High School Diploma or GED and 8 years of experience in Financial Compliance / Regulatory Environment, Legal, Audit, Banking, or other related experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.