A company is looking for an Operations Director to support and scale core functions within Customer Operations.
Key Responsibilities
Lead operational strategy and execution within Customer Operations
Oversee day-to-day support operations, ensuring efficient workflows and strong performance
Build and develop high-performing teams with clear responsibilities and accountability
Required Qualifications
Minimum of 8 years of experience in operations leadership within customer support or service environments
Ability to operate effectively across multiple operational functions with strong systems thinking
Proven track record of precise, data-driven decision-making
Experience leading teams in fast-paced or high-growth settings
Strong understanding of operational tools, analytics, and automation
Director • Manchester, New Hampshire, United States