Talent.com
Technical Support
Technical SupportLTS - Video Solutions for Security Professionals • City of Industry, CA, US
Technical Support

Technical Support

LTS - Video Solutions for Security Professionals • City of Industry, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

POSITION OVERVIEW

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

  • Maintain an in-depth knowledge of our complete line of products and services.
  • Embrace and learn the Video Surveillance / CCTV technologies and their applications.
  • Provide product demos and technical training to the sales team and customers.
  • Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
  • Build and test PC-based DVR systems to customer's specifications.
  • Provide prompt and effective customer service and technical support.
  • Service customers in an effective and efficient manner; partner with internal teams proactively.
  • Answer calls and emails regarding technical support requests and log into ticketing systems.
  • Perform other duties as assigned

ESSENTIAL REQUIREMENTS

  • Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
  • Ability to maintain confidential business information
  • Ability to respond to customers in a timely and effective manner
  • Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
  • Ability to work independently with minimum supervision
  • Ability to work under pressure
  • Strong troubleshooting, problem-solving, and team player mindset is a plus
  • Proactive and enthusiastic to excel

    • OTHER REQUIREMENT

  • Domestic and / or International Travel may be required (up to 25%)
  • Willing and able to work additional hours when needed
  • Bend, lift, open and move product and related office items varying in weight up to 30lbs,

    • EDUCATION

  • 1+ Years of Professional Experience in technical support or related areas
  • Experience in the security system industry is highly desired
  • A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
  • Preferred certificate : CompTIA A+
  • Fresh graduates will also be considered
    • [job_alerts.create_a_job]

    Technical Support • City of Industry, CA, US

    [internal_linking.similar_jobs]
    Technical Support Representative

    Technical Support Representative

    Medit USA Inc • Newport Beach, CA, US
    [job_card.full_time]
    Medit is a global leader in digital dentistry, known for delivering fast, reliable, and intuitive 3D scanning solutions that empower dental professionals across more than 100 countries.Our ecosyste...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Short Term Hourly : Student Technology Support Services (STSS)

    Short Term Hourly : Student Technology Support Services (STSS)

    InsideHigherEd • Anaheim, California, United States
    [job_card.part_time]
    Short Term Hourly : Student Technology Support Services (STSS).North Orange Continuing Education.Maximum of up to 26 hours per week, 38. Do you strive to make a difference in higher education? Are yo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    EBSH Direct Support Professional - FT

    EBSH Direct Support Professional - FT

    BrightSpring Health Services • La Habra, CA, United States
    [job_card.full_time]
    EBSH Direct Support Professional - FT.ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living.As a DSP, ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Technical Sales Support Specialist

    Senior Technical Sales Support Specialist

    Epson America Inc • Los Alamitos, CA, United States
    [job_card.full_time]
    Technical Sales Support Specialist, Professional Display Solutions.Epson, a global technology leader recognized for innovation, reliability, and quality, has an exciting opportunity for a.Technical...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Bilingual Customer Support Advocate

    Bilingual Customer Support Advocate

    VirtualVocations • Costa Mesa, California, United States
    [job_card.full_time]
    A company is looking for a Premier Service Advocate (Spanish Speaking).Key Responsibilities Partner with Spanish pros and customers to provide tailored solutions Handle 30-40 consultations daily...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Support Engineer

    Customer Support Engineer

    VirtualVocations • Anaheim, California, United States
    [job_card.full_time]
    A company is looking for a Customer Support Engineer.Key Responsibilities Provide top-tier support by resolving L3 / L4 technical issues for customers Collaborate with sales, product, and engineer...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Direct Support Professional (DSP)

    Direct Support Professional (DSP)

    DABS, Inc. • Costa Mesa, CA, US
    [job_card.part_time]
    Since 2005, we’ve been empowering individuals to lead more independent lives—through advocacy, innovation, and unwavering commitment. We believe in showing up—especially when thing...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Support Specialist - On-Site in Huntington Beach

    Technical Support Specialist - On-Site in Huntington Beach

    CAL IT Group • Huntington Beach, CA, US
    [job_card.full_time]
    CAL IT Group is a growing full-service Managed Services Provider (MSP) currently seeking a Technical Support Specialist primarily supporting one of our clients in Laguna Niguel.You will install, up...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Device Support Specialist - Anaheim / Hunington Beach

    Device Support Specialist - Anaheim / Hunington Beach

    Novocure Inc • Huntington Beach, CA, United States
    [job_card.full_time]
    Device Support Specialist (DSS).Tumor Treating Fields (TTFields).The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into d...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Experienced Direct Support Professional

    Experienced Direct Support Professional

    Modern Support Services • Pasadena, CA, US
    [job_card.full_time] +1
    Are you compassionate, outgoing, and ready to make a real difference in people's lives? We're looking for dedicated.Direct Support Professionals (DSPs). Why You'll Love Working With Us : ....[show_more]
    [last_updated.last_updated_30] • [promoted]
    Direct Support Professional I (DSP I)

    Direct Support Professional I (DSP I)

    momentum-formerly-ucpla • Stanton, CA, US
    [job_card.part_time]
    Schedules Available : - 4 : 00 PM to 9 : 00 PM, Saturday / Sunday; & 5 : 00 PM to 9 : 00 PM, Monday - 6 : 00 AM to 9 : 00 AM, Friday - Sunday - 5 : 00 PM to 9 : 00 PM, Friday. 4 : 00 PM - 9 : 00 PM, Saturday & ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Support Engineer 1

    Technical Support Engineer 1

    Parsec Automation Corp. • Anaheim, CA, US
    [job_card.full_time]
    Parsec Automation, LLC (Parsec) is a trailblazing creator and provider of manufacturing operations management software.Consistently recognized by organizations like Gartner and IDC and a winner of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Administrative Support, Levels I-V(Temporary / Pool)

    Administrative Support, Levels I-V(Temporary / Pool)

    InsideHigherEd • Walnut, California, United States
    [job_card.temporary]
    Administrative Support, Levels I-V(Temporary / Pool).Vice President, Human Resources Office.Current Work Schedule (days, hours) : . Complete application packets will be accepted until the position is fi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Support

    Technical Support

    TradeJobsWorkforce • 92708 Fountain Valley, CA, US
    [job_card.full_time]
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Support Short-Term

    Technical Support Short-Term

    Coast Community College District • Costa Mesa, CA, United States
    [job_card.permanent] +1
    Under direct to minimum supervision of the head of the Division, Department, or Program, the non-academic, non-classified short-term support employee will provide services to the department to supp...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical and Customer Support Representative

    Technical and Customer Support Representative

    Photobooth Supply Co • Santa Ana, CA, US
    [job_card.full_time]
    We build photobooths that make people money.[show_more]
    [last_updated.last_updated_30] • [promoted]
    EBSH Direct Support Professional - PT

    EBSH Direct Support Professional - PT

    BrightSpring Health Services • La Habra, CA, United States
    [job_card.part_time]
    EBSH Direct Support Professional - PT.ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living.As a DSP, ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Direct Support Professional

    Direct Support Professional

    BrightSpring Health Services • West Covina, CA, United States
    [job_card.full_time]
    ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living. As a DSP, you play a crucial role in helping us p...[show_more]
    [last_updated.last_updated_30] • [promoted]