Customer Support Representative

Skelar

Skelar is a venture builder that creates international IT product companies according to the rules of global venture investments. Together with our co-founders, we are assembling strong teams to launch tech businesses and win in global markets.

Customer Support Specialist

We are currently looking for Customer Support Specialists for one of our businesses.

We are looking for a Customer Support Representative who will become an important part of our team and will be responsible for creating the best customer experience.

Main tasks in this role : Respond to customer inquiries via email, phone calls, and chats; Resolve customer issues with professionalism and friendliness; Collect customer feedback to improve our products and services; Pay attention to details when collecting information to escalate complex requests to the appropriate teams (technical support, billing, product department); Advise customers about our product capabilities to help them achieve the best results.

What is important for us : Upper Intermediate English (B1+), spoken and written : please note that this item is the first on the list, it is very important for us! Deep understanding of customer needs and a desire to help them achieve their goals; Strong empathy and the ability to effectively communicate with customers; Flexibility to work in a shift schedule (including night shifts up to 8 nights per month). Optional but not required : Experience in customer support, sales, or customer retention, or simply in customer service. Knowledge and experience working with CRM systems (Zendesk, Freshdesk, or others). Ability to adapt to constructive feedback and provide such feedback.

What we offer : Development and growth : compensation for external courses, access to internal training programs and library, English language courses. Care for your health : paid sick leave, 18 days of vacation per year, medical insurance after the probationary period. Competitive salary : possibility of salary review. Company benefits : free access to our products. Flexible work schedule : possibility to work in different shifts.

In addition to businesses, we are developing the Skelar foundation, created by company employees. Within the initiative, we create and fund projects that help overcome the consequences of war and rebuild Ukraine.

We plan to continue developing tech businesses, conquering global markets, and working for the victory of Ukraine ????????

For this, we have created all possible opportunities within our venture builder : 8 infrastructure teams that help startups with any questions : from recruitment to finance and legal issues. A community of founders who have already launched more than one business and can share practical experience. Internal clubs for professional directions : marketing, development, finance, recruiting. Trainings, courses, attending conferences.

Let's build the next big everything together!