Customer Service Representative

Job Description

Job Description

LHH is seeking a CUSTOMER SERVICE REPRESENTATIVE for a contract / temporary position in Downtown Houston, TX.

Position : CUSTOMER SERVICE REPRESENTATIVE (ENERGY RELATIONS COORDINATOR)

Type : temporary / contract (2 months, with potential extension)

Location : 100% ONSITE (Houston, TX 77002)

Pay Range : $20-21.29 / hr DOE

Work Schedule : Mon-Fri, arrive 6-8 AM – depart 3-5 PM

SUMMARY

We are seeking a personable and professional Energy Relations Coordinator to support the Owner Solutions Hotline. This role is responsible for handling a high volume of royalty owner inquiries via phone and email, researching account information, and ensuring accurate documentation in Salesforce. The ideal candidate will have strong customer service skills, attention to detail, and the ability to work in a fast-paced, team-oriented environment.

DUTIES

Assist and support the Owner Relations Hotline by answering a high volume of owner phone calls and responding to owner inquiries via email

Research customer information and take any necessary steps to follow up on actionable items

Perform any required system work in order to maintain customer information

Submit requests to various groups to update customer information such as Tax ID and banking information

Log customer phone calls and email inquiries in Salesforce

Perform ad-hoc requests as needed to provide support to the Division Order Analysts and team

QUALIFICATIONS

Bachelor’s degree or equivalent work experience preferred

2+ years of customer service experience required

Prior call center or division order experience preferred

Oil & Gas industry experience is a strong plus

SKILLS

Strong customer service orientation and communication skills

Proficiency in Microsoft Excel

Ability to prioritize tasks from multiple sources

Detail-oriented with excellent problem-solving abilities

Comfortable working independently and as part of a team

Experience with Salesforce and / or SAP PRA preferred

Pay Details : $20.00 to $21.29 per hour

Search managed by : Nicole Vassiliades

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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