VP, Digital Channels Product Manager-Transaction Banking

Join Mitsubishi UFJ Financial Group

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Position Summary

Transaction Banking Product and Digital Channels teams are comprised of professional Product Managers, Business Analysts, Technical Support representatives, and Project Managers who develop and support online banking products to serve our customers' banking needs. This is a mid-level position for an ambitious candidate with 5-10 years' experience who is pursuing a career in Digital Product Management. The candidate will work with Senior Product Managers to manage Self-Service capabilities and emerging FinTech solutions.

Major Responsibilities

• Analyze market trends to identify opportunities for new FinTech services.
• Monitor and evaluate the performance of existing FinTech companies and products to recommend improvements.
• Engage with internal partners to validate roadmap and solution
• Manage high visibility self-service initiatives with multiple stakeholders to drive alignment Create and build innovative solutions for onboarding by continually challenge the existing process to improve.
• Produce and commercialize metrics and key details for self-service onboarding and maintenance of customers
• Works with front-line and customer advocacy staff to ensure that feedback about the product experience is obtained, analyzed, and utilized to drive product changes and enhancements.
• Works with internal teams to ensure that front line personnel are trained on all aspects of our Digital Products; this may involve updating product demos and user guides, and facilitating training or Q&A sessions.
• Works with Product Managers on competitive analyses, reporting on product performance metrics, strategy planning and presentations.
• Assists with routine vendor management and risk management tasks.
• Helps coordinate internal communications, marketing activities and schedules.
• Participates in the development of requirement specifications for future digital banking products, including leadership of user testing and focus groups.
• Advocates for outstanding customer experiences.
• Supports online product deployments. Related activities may include the creation of product bulletins, updating the intranet site, user acceptance testing, and production validation activities (may occur outside of business hours).
• Actively ensures compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, Information Security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures. Successfully completes all requisite corporate and business line compliance training.

Requirements

The typical base pay range for this role is between $109K - $168K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and / or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.