Intake Manager - Employment Law

Job Description

Job Description

Job Summary

Full-Time | In-Office | Locations : Los Angeles, CA | Bay Area, CA | Houston, TX | Chicago, IL

The Opportunity

Join a nationally recognized employment law firm known for its collaborative culture, dedication to excellence, and genuine appreciation for its team. We’re seeking an Intake Manager to oversee and optimize the intake process for complex class-action employment law cases .

In this pivotal role, you’ll lead a small, high-performing team, ensure every client receives exceptional care, and help shape the early stages of impactful legal work. You’ll work alongside respected attorneys and professionals who value initiative, clear communication, and continuous learning.

This is a firm where people stay and grow —not only because of the meaningful work but because they’re supported, recognized, and rewarded for their contributions.

What You’ll Do

Lead and refine the intake process for class-action employment cases, ensuring accuracy, efficiency, and client satisfaction.

Collaborate with attorneys and legal teams to evaluate case viability and recommend next steps.

Train and mentor intake specialists, setting clear performance goals and encouraging professional growth.

Oversee data integrity, compliance, and documentation in line with firm and legal standards.

Analyze intake trends and performance metrics to improve processes and outcomes.

Build strong relationships with clients—serving as a key connection point between them and the legal team.

Develop and implement process improvements to increase efficiency and elevate the client experience.

Actively contribute to a supportive, positive, and high-achieving team environment.

What You Bring

3+ years of experience managing intake operations within a law firm, ideally in employment law or class-action matters.

Excellent communication and leadership skills, with a talent for motivating teams and supporting client engagement.

Strong understanding of compliance and confidentiality standards in a legal setting.

Analytical mindset with the ability to track and leverage data-driven insights .

A proactive, collaborative approach and a passion for continuous improvement.

Why You’ll Love Working Here

This firm truly values its people—and it shows in the way they invest in employee satisfaction, recognition, and career growth.

Compensation : Competitive base salary + discretionary annual bonus (above Cravath scale) .

Benefits : Comprehensive medical, dental, and vision coverage , plus 401(k) with company match .

Time Off : 20 days of PTO (with rollover and payout) + 12 paid holidays per year.

Perks : Internet and mobile stipends, wellness reimbursement, gift cards, and fun team competitions.

Culture : Close-knit, collaborative teams with exceptional retention rates and ongoing opportunities for internal growth .

Stability : Turnover is extremely low—people come here and stay, growing into roles that align with their strengths and ambitions.

If you’re looking to make a real impact in employment law while working in an environment that’s both professional and people-first , we’d love to meet you.