[job_card.job_description]Receives and responds to routine Client’s inquiries, maintains documentation of communications, existing issues, and issue resolutions, referring complex inquiries to more senior staffPrepares written correspondence and makes telephone calls to underwriters as requested by senior staffReviews and processes policies and endorsements for accuracy of coverage, policy, content, and form completionEvaluates proposal policies with criteria outlined in check list and notifies more senior staff of any missing items or area of concernAssists in the renewal process by requesting and gathering enrollment, volume, benefit summary reportsHelps produces employee communications such as newsletter, bulletins, overhead presentations as requested by senior staffAssists with financial reporting for renewals by gathering and compiling Client detailsExecutes any requested changes on policiesPeriodically assists in loss-run requestsExtends expiring binders as requested by senior staffResponds to and fulfills the requirements generated by the Renewal Assistance Program report and then updates the report when a task is completedAssistants in the upkeep of carrier product informationEnter data into data management system and audit for accuracy, completeness, and conformity to established proceduresMaintains and keeps records of ClientsCompiles preliminary numbers for promulgating experience modification, and orders worksheetsIssues and processes Client invoicingAssist is the research of invoice and billing errorsAcquires an understanding of insurance brokerage business and account servicing processesResearches industry trends and governmental regulationsPerforms other responsibilities and duties as needed0-1 years experience client service or customer serviceBachelor's degree in a business-related program or equivalent education and / or experience in the insurance industryBuilds basic knowledge of property and casualty coveragesBuilds basic awareness of insurance funding mechanisms and the structures available for clientsAbility to compile and analyze financial informationProficiency in the use of Microsoft Word, Excel, and PowerPoint.