Direct Support Professional-2nd / 3rd Shift

Job Description

Job Description

Job Description : Direct Support Professional (DSP)

Helpful Hearted Providers Inc.

Position Title :  Direct Support Professional Reports To :  Supervisor / Program Manager Employment Type :  Full-Time / Part-Time

Position Summary

The Direct Support Professional (DSP) provides essential support, supervision, and care to individuals with developmental disabilities in residential and community settings. This role focuses on promoting independence, ensuring health and safety, encouraging community inclusion, and supporting individuals in achieving their personal goals. The DSP must be reliable, compassionate, and able to maintain professional boundaries at all times.

This position  requires a valid driver's license  and the ability to  transport individuals  safely using a personal or agency-approved vehicle.

Essential Duties & Responsibilities

Provide direct care and supervision based on each individual's ISP (Individual Service Plan).

Support individuals with daily living skills, including :

Meal preparation

Personal hygiene

Dressing and grooming

Housekeeping and laundry

Medication reminders or administration (if certified)

Transport individuals to appointments, community outings, and activities using a personal or company vehicle.

Assist individuals in accessing community resources, building social skills, and participating in meaningful activities.

Follow all safety procedures, including emergency protocols and individual risk plans.

Accurately document services in electronic systems such as  Xoomia / ConnectTeam , including :

Shift notes

Medication records

Incident reports

Behavioral documentation

Maintain professional communication with supervisors, guardians, and team members.

Uphold client rights, confidentiality, and dignity at all times.

Provide support for behavioral needs using approved techniques.

Attend all required training sessions, meetings, and certifications.

Required Qualifications

Valid Ohio Driver’s License

Reliable transportation  and willingness to transport clients

Must pass a  criminal background check ,  BCI / FBI , and  drug screening

High School Diploma or GED

Ability to lift 25–50 lbs (as needed)

Ability to use smartphones, apps, and basic digital documentation systems

Strong communication skills and the ability to work independently

Preferred Qualifications

At least 1 year of experience working with individuals with developmental disabilities or in a caregiving role

CPR / First Aid certification

Medication Administration 1, 2, or 3 (MA1 / MA2 / MA3)

NMT (Non-Medical Transportation) experience

Key Competencies

Compassion and empathy

Professionalism

Reliability and punctuality

Problem-solving and critical thinking

Patience and emotional stability

Strong boundaries and teamwork

Work Environment

Residential homes, independent living settings, and community environments

Shifts may include : days, evenings, weekends, overnights, and holidays

May involve assisting individuals with mobility, behaviors, or personal care

Compensation & Benefits

Competitive hourly wage

Paid training

Ongoing professional development

Opportunities for advancement

Flexible scheduling (depending on location needs)

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