Sales Administration Manager

Sales Administration Manager

The Sales Administration Manager supports the commercial success of the organization by ensuring seamless process, data management and cross-functional collaboration across the sales journey. The ideal candidate is detail-oriented, highly organized, equipped with best practices in highest-end consumer goods/services sales, and has an instinct to prioritizing an excellent customer experience.

Responsibilities

• Manage sales opportunities across the sales funnel and across customer types (private astronaut, research, etc.) within Salesforce, ensuring data integrity for each individual's sales journey and for the database broadly
• Closely monitor all live sales opportunities, flagging priorities and driving timely follow-up actions for the Sales Team
• Manage sales-related inbox, ensuring inquiries are responded to promptly and routed correctly
• Interact with customers as appropriate (e.g. in scheduling sales consultations), representing the company in a professional and on-brand way
• Track and report on third party referral fees, ensuring accuracy and timely inputs
• Process payments and support refunds in coordination with finance
• Manage required reporting on sales-related data
• Serve as primary sales-related liaison across departments to ensure alignment on customer touchpoints, sales progress, and operational updates
• Proactively identify opportunities to streamline administrative tasks and sales operations to improve efficiency
• Create a positive and motivating sales environment, fostering a collaborative team culture

Required Skills and Experience

• Bachelor's degree in relevant field
• 5 years of experience in a sales support, preferably within high-end consumer products/services
• Strong proficiency with Salesforce CRM (hands-on management of sales opportunities, data integrity, process improvement, etc.)
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
• Strong communication skills and a polished, customer-centric demeanor
• Proficiency in Microsoft Office Suite

The annual U.S. base salary range for this full-time position is $81,650.00$124,600.00. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered.

Virgin Galactic is an aerospace and space travel company, pioneering human spaceflight for private individuals and researchers with its advanced air and space vehicles. We are making the dream of space travel a reality, delivering spaceflight at an unprecedented frequency, with the development of next generation space vehicles.

To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list here.

Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, gender identity, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.

Virgin Galactic is committed to a Drug Free Workplace. All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing.

For individuals seeking employment at our Phoenix Mesa Gateway Airport facility, employment is contingent upon you obtaining and maintaining a TSA authorized security badge. This includes initial and annual mandatory background checks that are governed by TSA, and conducted by the Phoenix Mesa Gateway Airport badging office.