Residential Services Coordinator

BASIC FUNCTION:

The position entails comprehensive oversight of a HUD-subsidized 14-unit multifamily housing project designated for tenants with disabilities. Responsibilities include both social and administrative duties, such as accounting and management tasks to ensure the smooth operation of the project.

RESPONSIBILITIES:

• Work with NSGT residents to identify, access, and coordinate services, including personal care services and linkages to state benefit programs.
• Encourage and motivate residents to engage with providers and participate in their own care/services management.
• Develop and arrange wellness and other educational programs and services for residents.
• Sustain and develop partnerships with community-based supportive service providers and other community stakeholders.
• Foster a sense of community within the project where tenants can take advantage of and participate in the different services and activities.
• Maintain resident files of forms and related information in a well-organized system, following HUD guidelines while always maintaining confidentiality.
• Coordinate the timely completion of annual HUD recertifications for each tenant, which determines tenant rent due. Follow up with tenants and third parties as required on missing documentation.
• Work with third-party HUD consultants or internal staff on the tenant recertification process and the administration of HUD regulations within the building.
• Enforce regulations found in the Tenant Handbook of House Rules to ensure that all tenants experience quiet enjoyment of their apartments. Update the Tenant Handbook of House Rules as needed.
• Work with residents to address complaints and resolve conflicts.
• Maintain a waiting list of prospective tenants to fill vacancies on the project.
• Work with the Operations & Specialty Projects Coordinator to ensure that property issues are addressed, and the building is maintained in a clean and safe manner, in accordance with HUD regulations.
• Complete all necessary reports, activities and tasks related to the maintenance of the HUD contract for the project including contract renewal, audit reviews and inspections.
• Prepare a monthly report on activities for the supervisor and present the report at the monthly Board of Directors’ meeting.
• Develop working knowledge of fair housing standards and HUD Section 811 projects.
• Pursue becoming a resident service coordinator by attending trainings, seminars, and conferences.
• Actively participate in professional development opportunities provided by agency.

Requirements

Education:

Bachelor’s Degree preferred

Experience:

Minimum of three years of experience in social services.

Knowledge of HUD regulations preferred

Job Skills:

• Effective interpersonal skills
• Excellent writing skills
• Record keeping ability
• Positive attitude/professional demeanor
• Ability to deal with difficult or resistant residents
• Excellent communication skills needed
• Empathy/compassion for elderly, disabled
• Intermediate computer skills including Excel
• Bilingual (English/Spanish)

Licenses /Certifications:

Valid CT. driver’s license

EOE AA M/F/Vets/Disability

Benefits Include:

• Dental Insurance
• Vision Insurance
• 401(k) with matching contributions
• Earned Time
• Holiday Pay

New Opportunities' mission is to improve the quality of life for economically disadvantaged individuals by providing the necessary resources to increase their standard of living, foster self-improvement, and maximize self-empowerment.

New Opportunities Inc. is the community action agency that serves Waterbury, Meriden, Torrington and 27 surrounding Connecticut towns. We offer a variety of social service programs designed to eliminate poverty and assist people in need.

Headquartered in Waterbury and the cities fourth largest employer, New Opportunities has additional offices in Meriden, Torrington, Danbury and Thomaston for the convenience of those they serve. Annually, more than 61,000 individuals benefit from programs offered at this agency, guided by the New Opportunities staff who helped them find the way to meet their needs.

In accordance with the mission of New Opportunities, the Agency aims to increase the self-sufficiency of its customers and support their move out of poverty toward a more middle-class lifestyle.

In 1964, the Agency incorporated as a private non-profit corporation in the State of Connecticut and is a tax-exempt 501 (c) (3) organization. With an annual budget for 2014 in excess of $41 million dollars, New Opportunities administers more than 50 social service programs targeted to the low-income, elderly and disabled communities.

While the range of programs is broad, they fall into one or more of the following categories:

• Energy Assistance
• Fatherhood Initiative
• Employment Education and Training
• Child Welfare and Family Development Services
• Early Childhood Education Programs
• Elderly Services
• Homeless Shelter and Transitional Housing
• Ex-Offender Programs and Re-entry Services