Specialist RetentionEveron LLC • Wichita, KS, United States
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Specialist Retention
Everon LLC • Wichita, KS, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAnswer incoming commercial customer cancel phone calls and emails De-escalate and resolve escalated customer issues by applying empathy, listening, and probing to get to the root cause of customer concern in efforts to retain commercial customers. Communicate and partner with branch offices to resolve account issues and successfully reduce escalations and customer attrition. Maintain a professional, calm, and pleasant voice image at all times when communicating with customers. Must possess good decision-making skills, be very organized and detail oriented. Interpret and decipher contract terms in effort to renegotiate commercial customer contracts utilizing SOA and sound business decisions. Provide accurate and timely follow through on all customer inquiries or correspondence requiring research. Provide advanced support for immediate resolutions regarding billing, account review, account updates, and adjustments. Efficiently and accurately enter and maintain all customer account data and activity in appropriate systems. Ensure pending actions are worked accurately and efficiently with timely follow up with customers. Write correspondence to customers as necessary. Maintain schedule adherence for shift start, breaks, and lunches. Special projects as determined by management. Medical, Dental and vision insurance Paid Time Off 401(k) plan with company matching contribution Supplemental Voluntary Benefits Tuition Reimbursement Employee Referral Program High School Diploma or General Education Degree (GED) 3 years of customer service experience to include 1-2 years of retention / soft collections / sales experience and 1 year of alarm industry or call center experience. Knowledge of and a proficiency in using a computer and Microsoft Office applications (Word, Excel, Access, Outlook), and web browser Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English
Company Overview :
At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.
Position Summary :
The Commercial Retention Specialist is responsible for retaining existing commercial customers by resolving outstanding issues and re-establishing value as an Everon customer.
IMPORTANT : This is an on-site position, reporting daily to either location :
- 4221 W John Carpenter Freeway, Irving, TX
- 800 E Waterman Street, Wichita, KS
Position Responsibilities :
Benefits :
Qualifications - External
Education and Experience :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Retention Specialist • Wichita, KS, United States
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