Bilingual Patient Account Specialist Self-Pay

Position Overview

The purpose of this position is to assist in managing the company's outstanding self-pay receivables and customer satisfaction as it relates to billing for health services provided.

Essential Job Functions

• Responsible for managing all patient phone calls into the Central Billing Office
• Provide follow-up to patient voicemails within a 24 hour turnaround time
• Provide resolution to all patient inquiries and involve additional team members / supervisors as necessary
• Develop payment plans as necessary
• Responsible for helping the patient understand the billing process, EOB interpretation, and explanation of eligibility and benefits (may contact payer with patient for further clarification and resolution)
• Manage and maintain outstanding patient balances to ensure accurate reporting of company's accounts receivable
• Utilize on-line / telephonic resources to verify benefits and ensure claims are processed according to the appropriate benefit levels
• Submit refund requests as necessary
• Work special projects as assigned by Supervisor / Director / CFO
• Document all call activity within the patient account

Other Job Functions

Basic Qualifications