Job Description
Job Description
Job title : Head of Operations of PAL Solutions USA
Objective of the position :
- Operational responsibility for PAL Solutions
- Establish and lead processes for sales administration, order processing, expenses management, import, inventory management and finance.
- Import goods from the main vendor, based in Switzerland
- Assure proper inventory stock level for all key products
- Lead the internal admin team members
Tasks and area of responsibility :
Set up reliable, and cost-effective import process for goods sourced from SwitzerlandDefine pricing in alignment with the CEO of PAL Solutions and the BoD.Keep the ERP System up to date for products, services, and pricing that are sold in the USA.Assure consistent use of ERP and CRM by everyone at PAL Solutions USA.Build up visibility and database of installed base of PAL Systems at customer sites in the USA.Finance responsibility for PAL Solutions USAResponsible for Employee recruiting and satisfactionResponsible for customer database build-up and data quality using the existing CRM system.Use existing ERP and finance tools aligned and with support from CTC AnalyticsProvide regular reporting as defined by BoD.Provide regular updates of all ongoing activities, projects, progress, and market trends in a monthly report and in regular meetings with the BoD.Responsible for payroll and social security accounting, contact with ADP, regular communication with HR Manager, CTC AnalyticsDay-to-day administrative and organizational tasks.Competencies / Collaboration / Interfaces :
Experience in leading a small market organization in the scientific analytical instruments businessBased in Minnesota, a 5-day on-site presence in our office in Lake Elmo, MN is required.Strong team playerResults-driven and proven industry professional with a strong background in operational excellence.Special Knowledge :
Experience in operations, preferably in an SME Sales OrganisationWillingness and flexibility to use existing ERP and CRM systemsExperience in efficient use of ERP and CRM systems for efficient processesPersuasive presence with strong negotiation skillsIndependent, dependable, resilient, and goal-oriented#LI-SW1