Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Hidalgo, TX, US
Associate Team Leader

Associate Team Leader

H&R Block • Hidalgo, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had :

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your expertise :

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why work for us :

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job #42856

    [job_alerts.create_a_job]

    Associate Team Leader • Hidalgo, TX, US

    [internal_linking.related_jobs]
    Pizza Hut Employment in Hidalgo, TX

    Pizza Hut Employment in Hidalgo, TX

    Pizza Hut • Hidalgo, TX, USA
    [job_card.full_time]
    Pizza Hut restaurants are hiring team members, delivery drivers, and shift managers.Flexible scheduling with competitive wages and meal discounts. Training provided with opportunities for advancemen...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Food Lion Careers in Hidalgo, TX

    Food Lion Careers in Hidalgo, TX

    Food Lion • Hidalgo, TX, USA
    [job_card.full_time]
    Food Lion is hiring cashiers, stock associates, department managers, and store management.Competitive wages with comprehensive benefits and employee discounts. Flexible scheduling with opportunities...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Warehouse Associate

    Warehouse Associate

    Amazon • Hidalgo, TX, USA
    [job_card.full_time]
    Join Amazon's warehouse team and help us deliver smiles to our customers.As a Warehouse Associate, you will be responsible for receiving, packing, and shipping orders. We offer competitive pay, flex...[show_more]
    [last_updated.last_updated_30] • [promoted]
    CDL A Team Drivers - $.85CPM

    CDL A Team Drivers - $.85CPM

    Point Dedicated • Hidalgo, TX
    [job_card.full_time]
    Layover, Detention, Stop Pay & Breakdown Pay.Benefits are available after 30 days of Employment.APU & Fridges in all Tractors!. Top of the line Equipment! 2017 and Newer!.Experienced CDL Drivers! He...[show_more]
    [last_updated.last_updated_30] • [promoted]
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border Protection • Hidalgo, Texas, US
    [job_card.full_time] +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Consumer Insights Panelist (Hiring Immediately)

    Consumer Insights Panelist (Hiring Immediately)

    Earn Haus • Hidalgo, Texas, US
    [job_card.full_time] +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    Clearwater Express Wash • Hidalgo, Texas, USA
    [job_card.full_time]
    TXST15 Hidalgo - Hourly - Hidalgo TX.Are you ready to ride the waves of excitement and be a part of a dynamic team BlueWave Express a fast-growing and customer-centric company is looking for enthus...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Associate

    Customer Service Associate

    Walmart • Hidalgo, TX, USA
    [job_card.full_time]
    Join the Walmart team and provide exceptional customer service while working in a dynamic, team-oriented environment.As a Customer Service Associate, you will help customers find the products they ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Hidalgo, Texas, US
    [job_card.full_time] +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Side Hustle Developer

    Remote Side Hustle Developer

    Finance Buzz • Hidalgo, Texas, US
    [filters.remote]
    [job_card.full_time] +1
    This position is for individuals who want to develop a side income stream while still working full time.You will test different small-scale remote opportunities, learn what works, and grow what pro...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Stocking and Replenishment Associate

    Stocking and Replenishment Associate

    Walmart • Hidalgo, TX, USA
    [job_card.full_time]
    Join the Walmart team as a Stocking and Replenishment Associate and help us keep our store shelves stocked and organized. As an SRA, you will receive and process shipments, restock merchandise, and ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Coordinator (Part-Time Remote)

    Side Hustle Coordinator (Part-Time Remote)

    Finance Buzz • Hidalgo, Texas, US
    [filters.remote]
    [job_card.full_time] +2
    We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income. You’ll explore proven side-hustle models, try them out, and find...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Manager

    Store Manager

    Family Dollar • Hidalgo, TX, USA
    [job_card.full_time]
    Join the Family Dollar team as a Store Manager and help us lead our store to success.As a Store Manager, you will be responsible for hiring, training, and managing staff, overseeing store operation...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Hidalgo, TX, USA
    [job_card.full_time]
    Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Stock Associate

    Stock Associate

    Family Dollar • Hidalgo, TX, USA
    [job_card.full_time]
    Join the Family Dollar team as a Stock Associate and help us keep our store shelves stocked and organized.As a Stock Associate, you will receive and process shipments, restock merchandise, and assi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Five Below Careers in Hidalgo, TX

    Five Below Careers in Hidalgo, TX

    Five below • Hidalgo, TX, USA
    [job_card.full_time]
    Five Below is seeking sales associates, stock associates, and assistant managers.Fun retail environment with competitive pay and flexible scheduling. Opportunities to work with trending products pop...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Associate

    Sales Associate

    Costco • Hidalgo, TX, USA
    [job_card.full_time]
    At Costco, we are committed to providing the best possible shopping experience for our members.Join our team of dedicated sales professionals and work in a fast-paced, team-oriented environment whe...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Cashier

    Cashier

    Dollar tree • Hidalgo, TX, USA
    [job_card.full_time]
    Join the Dollar Tree team and help us provide affordable household items to our customers.As a Cashier, you will be responsible for ringing up purchases, stocking shelves, and ensuring that the sto...[show_more]
    [last_updated.last_updated_30] • [promoted]