EUS Application Support Workflow Coordinator

Overview

Job Title : EUS Workflow Coordinator

Location : Tustin, CA - first 90 days in office full time. After 90 day training, Hybrid schedule 2 days at the Tustin office 3 days remote.

Pay : $ 65K - $85K / yr D.O.E.

• Actual compensation may vary from posting based on geographic location, work experience, education, and / or skill level.

Summary : The workflow coordinator is primarily responsible for monitoring, tracking and ensuring all incidents, requests and all other tickets are assigned and updated daily. Responsible for running reports and immediately notify management on problems and / or critical issues. The ideal candidate is driven by technological evolution, a self-starter with exceptional problem-solving skills, delivering exceptional customer service, and the ability to resolve complex problems and implement solutions with little or no guidance. This position will report to the Sr. Director of End User Services.

Responsibilities

Qualifications

Pay Transparency Disclosure :

If based in New American Funding's offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

New American Funding offers competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave , mental health & wellness benefits, and generous PTO. New American Funding also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. New American Funding's compensation and benefits are subject to change and may be modified in the future.

Work Authorization : Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties : This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and / or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION : See in the normal visual range with or without correction. HEARING : Hear in the normal audio range with or without correction.

[EOE / M / F / D / V. Drug-free workplace.]

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