Member Services Associate, Dining and Accounts

The Role

Dining & Accounts Member Services Associate

In this role, you will be the member-facing role responsible for ensuring an exceptional experience for Atlas cardholders across dining, reservations, and account servicing. This person will be a direct point of contact for our members, helping to anticipate their needs, resolve inquiries, and deliver white-glove support that reflects Atlas's standard of excellence.

You'll partner closely with our concierge, operations, and credit teams to streamline workflows, solve member challenges, and bring creative solutions to life in real time.

Responsibilities

• Serve as the primary point of contact for Atlas members regarding dining and account-related requests.
• Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems.
• Coordinate reservations, dining experiences, and special requests with precision and speed.
• Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset.
• Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences.
• Track and manage service requests efficiently while maintaining a high-touch, empathetic approach.
• Uphold Atlas's service ethos : anticipating needs before they're voiced and turning challenges into memorable moments.

Qualifications

Preferred Qualifications

Why Join Us

The salary range for this position is between $70,000 and $80,000, with potential for bonuses. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. The salary range is just one aspect of our total compensation package, which includes a comprehensive benefits program. This is a full-time, exempt position.

In accordance with the New York City Human Rights Law, the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience, education, and skill level.

Atlas is an Equal Opportunity Employer (EEO) and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any legally protected characteristic.

Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.