ACCOUNTS RECEIVABLE SPECIALIST

Accounts Receivable Specialist - Deductions & Promotions

Trident Seafoods is the largest vertically integrated seafood harvesting and processing company in North America. Trident is a privately held, 100 percent USA-owned company with primary seafood processing operations and fleet support in twelve Alaska communities. Trident's global operations produce finished wild Alaska seafood products in six countries and its sales teams serve customers in over 50 countries. Trident employs approximately 9,000 people worldwide each year and partners with over 5,400 independent fishermen and crewmembers. Species harvested and processed by Trident include virtually every commercial species of salmon, whitefish, and crab harvested in the North Pacific and Alaska. The global supply chain also includes cultured and wild species from a network of trusted sources worldwide.

The Accounts Receivable Specialist - Deductions & Promotions is responsible for the processing of customer AR debits and residuals. Processing responsibilities will include activities related to documenting, delegating, researching, and disbursement to resolve disputes accurately and timely. To accomplish these responsibilities the AR Specialist may have to research invoice short payments, overpayments, customer disputes, promotional claims, perform account reconciliation, application of credit notes, and file collection disputes to recover invalid debits.

Essential functions (responsibilities, tasks, supervisory needs) Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Collect, document, archive, and retrieve information related to residual payments. Delegate disputes based on customer remittance and documentation. Create and manage requests to customers through email, phone, brokers, or website portals. Resolve disputes through reconciliation, application of funds or credit notes, or filing collection disputes. Manage these processes through the efficient and accurate processing of a large volume of activities for a variety of customers. Must be able to follow instructions, work independently and efficiently, and possess critical thinking skills. Perform these functions using an ERP, Microsoft Office, Customer website portals, and other technologies. Manage a large volume of documents and communications from many unique customers and departments. Attention to detail and the ability to interpret customer furnished documents that may require the ability to interpret and properly research and delegate with limited oversight. Ability to adjust processes to adapt to verbal feedback regarding customer documents and internal organizational processes. Comfortability using multiple variables to make decisions promptly, accurately and efficiently to recover collection disputes. Willingness and interest in learning new technologies and adapting to evolving processes and customer behaviors. Work in a small team environment and collaborate within the group where broader interdepartmental interactions are required daily. Be customer-facing with the ability to efficiently communicate professionally with strong "customer service" soft skills. This is a non-exempt position with an hourly pay rate range of $25 to $32 per hour. Trident Seafoods offers a comprehensive and quality benefits package. Full time employees may be eligible for discretionary/performance-based incentives, medical, dental and vision insurance plans, optional HRA/HSA, telemedicine, employee assistance and wellness programs, long-term disability, basic life and AD&D, and 401(k) with a company match, paid time off, 10 paid holidays each year, and paid parental leave. For full-time employees, the initial paid time off benefit starts