IT Systems Engineer - East

Candidates must reside on the East Coast in the U.S.

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

Job Overview :

As an IT Systems Engineer, you will play a critical role in supporting and improving the day-to-day technology experience for Omadans. You will contribute to the planning, implementation, and operation of systems that enable secure, efficient, and user-friendly internal workflows across the company. Your remit includes hands-on support for endpoints, SaaS applications, systems automation, and compliance-aligned IT processes.

This role is ideal for someone who is energized by problem-solving, thrives in a fast-paced environment, and takes initiative to improve how things work. You'll leverage a deep understanding of endpoint and SaaS management tools to streamline support operations, ensure compliance, and enhance employee experience. You'll also bring a user-first mindset and contribute to ongoing automation and standardization efforts to support scale.

You will work closely with IT Support, Infrastructure, Security, Compliance, and cross-functional teams to continuously improve how IT enables productivity at Omada.

IT Support & Operations :

• Provide high-quality autonomous technical support across macOS, Windows, and SaaS environments, meeting or exceeding established SLAs and CSAT expectations, leveraging complete knowledge and specialization in our core systems.
• Independently process and manage tickets through their lifecycle, including triage, resolution, documentation, and escalation, while adhering to established internal SLAs.
• Execute new hire end-to-end onboarding and offboarding processes, including hardware provisioning, account setup, understanding our established Tines automation workflows, Zero Touch deployment using JAMF Pro and Workspace ONE, and setting high expectations for new hire experiences at their start.
• Support and manage a fleet of devices, understanding policies, configuration profiles, and administrative managed actions through MDM tools such as JAMF, Workspace ONE, and Meraki MDM.
• Manage user access and licensing for SaaS applications including Google Workspace, Okta, Slack, Zoom, O365, Zendesk, Asana, Adobe, 8x8, and others.
• Support and manage physical inventory, on-location, 1-2 times a week, helping to facilitate ongoing inventory reconciliation as well as pre-hire machine builds if necessary.
• Perform endpoint and asset lifecycle management in Oomnitza-ensuring real-time data accuracy and process compliance, while adhering to established procedures and producing status-based metrics on a cadenced reporting schedule to retain a high level of accuracy.
• Oversee the complete lifecycle of maintaining deployable machine inventory, including asset inventory reporting, procurement of computers, receival processing, and ensuring the orderly organization and cleanliness of our Oyster Point office to maintain a functional and efficient workspace for deployment.
• Creating, updating, and maintaining clear, comprehensive, and accessible technical documentation that promotes self-service, supports compliance requirements, enables team members, while independently identifying improvements to existing documentation practices.
• Support audit-readiness activities by following proper IT operational processes and contributing to internal controls (e.g., access reviews, hardware tracking, license usage reviews).
• Identify opportunities for automation, leveraging deep technical knowledge and analytical skills to evaluate existing workflows, identify inefficiencies, and contribute to Tines-based automation solutions that enhance scalability and promote streamlining repetitive tasks.
• Collaborate with peers and cross-functional partners to actively support operational initiatives, effectively communicate shared objectives, and promote system enhancements, fostering trust and driving towards aligned interests.
• Contribute to team projects, learning and iterating with technical proficiency and minimal oversight.
• Participate in cross-functional onboarding efforts with HR, Recruiting, and Departmental Leads for large-scale hiring events (e.g., Health Coach waves), ensuring seamless Day 1 experience

What Great Looks Like :

Candidate Requirements :

Benefits :

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

About Omada Health : Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. Omada's multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. With more than a decade of experience and data, and 29 peer-reviewed publications showcasing clinical and economic proof points, Omada's approach is designed to improve health outcomes and contain costs. Our customers include health plans, pharmacy benefit managers, health systems, and employers ranging from small businesses to Fortune 500s. At Omada, we aim to inspire and empower people to make lasting health changes on their own terms. For more information, visit : https : / / www.omadahealth.com /

Omada is thrilled to share that we've been certified as a Great Place to Work! Please click here for more information.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of salary ranges for this role in the following geographies :

California, New York State and Washington State Base Compensation Ranges : $110,400 - $138,000

This role is also eligible for participation in annual cash bonus and equity grants.

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