Talent.com
People Operations & Development Lead - Hybrid
People Operations & Development Lead - HybridPro Coffee Gear • Austin, TX, United States
People Operations & Development Lead - Hybrid

People Operations & Development Lead - Hybrid

Pro Coffee Gear • Austin, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

About the job People Operations & Development Lead - Hybrid

Job Title : People Operations & Development Lead

Company : Pro Coffee Gear

Location : Austin, Hybrid

Full-time

About Us : Pro Coffee Gear is a thriving e-commerce company located on our scenic 20-acre ranch in Austin, Texas. We specialize in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. Our dedication to excellence extends beyond our products; we're committed to building a talented team that shares our passion for coffee and exceptional customer service.

About the Role

We're looking for a People Operations & Development Manager who will design, manage, and continuously improve how we hire, onboard, and develop great people. You'll be the operational backbone of our talent processes, ensuring every hire is made through a rigorous, data-driven process (using the WHO method ), and every team member has a clear development roadmap aligned with company standards and performance expectations.

This role blends strategic HR , people development , and operations . You'll collaborate with leadership and hiring managers to drive excellence across the full employee lifecycle, from interview and onboarding workflows to ongoing performance and growth.

Key Responsibilities

1. Hiring & Interview Management

  • Own and manage the WHO hiring process , from scorecard creation to structured interviews and reference checks.
  • Partner with hiring managers to clarify role outcomes and competencies before searches begin.
  • Maintain a consistent, high-quality candidate experience across roles.
  • Train interviewers on the WHO methodology and ensure compliance with scorecard-based decision-making.

2. Onboarding & Integration

  • Create and manage end-to-end onboarding workflows , including :

    • Systems access and setup (email, software, tools)

  • Role-specific onboarding plans and checklists
  • 30 / 60 / 90-day success milestones
  • Support hiring managers in setting personal development roadmaps for new hires, tied directly to their hiring scorecards.
  • Monitor onboarding success metrics and continuously improve ramp-up efficiency.

    • 3. People Development & Performance

  • Establish a consistent cadence of performance reviews , feedback sessions, and growth planning across all teams.
  • Coach managers on how to develop, evaluate, and hold their teams accountable to performance standards.
  • Build and maintain company-wide frameworks for :

    • Learning and development initiatives

  • Competency and behavioral standards
  • Track and report on performance health metrics and engagement indicators.
  • Career progression

    • 4. HR Operations & Compliance

  • Manage HR operations such as benefits administration, time-off policies,

    • and employee records.

  • Support leadership in managing sensitive HR processes (e.g., promotions, releases, or disciplinary actions).
  • Ensure compliance with labor laws and company policy documentation.
  • Implement and maintain HR systems that support scalability and automation.

    • Qualifications

  • 5+ years of experience in People Operations, HR, or Talent Development roles (preferably in growth-stage companies).
  • Deep familiarity with the WHO Hiring Method (Geoff Smart & Randy Street) and scorecard-based hiring.
  • Proven experience designing onboarding programs and performance management systems.
  • Strong coaching, facilitation, and communication skills, able to influence managers and uphold standards.
  • Operationally-minded excels at creating processes, templates, and systems that scale.
  • High integrity and discretion when managing sensitive people matters.

    • Bonus Skills

  • Experience with tools such as Asana, Notion, HubSpot, or similar systems for managing onboarding workflows.
  • Background in leadership development, coaching, or organizational psychology.
  • Knowledge of modern HR software (e.g., Rippling, Gusto, BambooHR, Deel).
  • Prior experience in an e-commerce, operations, or high-growth startup environment.

    • Success in This Role

    You'll know you're succeeding when :

  • Every new hire follows a standardized WHO-based hiring and onboarding process.
  • Managers have clear scorecards, structured reviews, and people development roadmaps for their teams.
  • Employees are engaged, performing to high standards, and developing in measurable ways.
  • HR operations run smoothly and proactively, not reactively.
    • [job_alerts.create_a_job]

    Development Lead • Austin, TX, United States

    [internal_linking.related_jobs]
    Junior People Lead

    Junior People Lead

    VirtualVocations • Austin, Texas, United States
    [job_card.temporary]
    A company is looking for a Junior People Lead for a fixed-term 12-month contract in a remote setting.Key Responsibilities Build strong, trusting relationships with engineers across multiple time ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Lead Development Representative

    Lead Development Representative

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Lead Development Representative to join their Marketing Operations team.Key Responsibilities Achieve a solid understanding of the company's payment processing solutions...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of People Compliance

    Director of People Compliance

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Director, People Policy & Integrity.Key Responsibilities Scale and enhance People Operations to support market growth and mitigate risk Build a compliance roadmap to i...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Partner Program Lead

    Partner Program Lead

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Partner Program Lead to manage strategic partnerships and drive revenue growth.Key Responsibilities Own the strategy, growth plan, and governance for assigned strategic...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Boomi Integration Lead

    Boomi Integration Lead

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Boomi Integration Lead - Higher Education.Key Responsibilities Lead the design, development, and delivery of enterprise integrations using the Boomi Platform in a highe...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Strategic Partnerships Lead

    Strategic Partnerships Lead

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Strategic Partnerships & Operations Lead.Key Responsibilities Track partner contacts, meeting notes, follow-ups, and action items Build and document workflows that cla...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Talent Acquisition & People Operations Lead

    Talent Acquisition & People Operations Lead

    Poolside • Austin, TX, US
    [job_card.full_time]
    Data Center Talent Acquisition & People Operations Lead.Poolside exists to build a world where AI will be the engine behind economically valuable work and scientific progress.We're looking for our ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Business Development Lead

    Business Development Lead

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Business Development Lead.Key Responsibilities Identify and prioritize high-potential partners for embedding payments through the company's platform Own partner-led di...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Director of Talent Optimization

    Senior Director of Talent Optimization

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Senior Director of Talent Optimization & AI.Key Responsibilities Lead AI-driven talent strategy and oversee the roadmap for AI deployment across the People lifecycle T...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Curriculum Development Leader

    Curriculum Development Leader

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Head of Curriculum to lead the design and development of learning content for educational programs. Key Responsibilities Oversee the entire content development lifecycle...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Talent Operations & Analytics

    Director, Talent Operations & Analytics

    Procore • Austin, TX, United States
    [job_card.full_time]
    Company DescriptionJob Description.We are hiring a Director of Talent Operations & Analytics to join Procore's People organization. We are building a seamless, data-driven, and people-centered talen...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Consultant, People Analytics

    Senior Consultant, People Analytics

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Senior Consultant focused on People Analytics and Insights.Key Responsibilities : Collect, clean, and analyze HR data to uncover trends and provide actionable recommenda...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Growth Operations Lead

    Growth Operations Lead

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Growth Operations Lead to manage talent recruitment and delivery processes.Key Responsibilities : Manage marketing channels to attract human experts across diverse disci...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Global Partner Solution Lead

    Global Partner Solution Lead

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Global Partner Solution Program Lead.Key Responsibilities Identify, evaluate, and onboard strategic partner-built solutions that complement automation offerings Develo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Business Operations Lead

    Business Operations Lead

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Business Operations Lead to support its growth and operational efficiency.Key Responsibilities Build and optimize core company systems across various departments Drive...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Global HR Operations Leader

    Global HR Operations Leader

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Global HR Operations Leader.Key Responsibilities Lead the full lifecycle of Workday implementation and optimization Build and scale global HR service delivery models f...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Global Operations Manager

    Senior Global Operations Manager

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Senior Global Operations Manager to support its Global Diversity, Equity, Inclusion & Belonging (DEI&B) team. Key Responsibilities Manage the annual global operational c...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Global Partner Solutions Lead

    Global Partner Solutions Lead

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Global Partner Solution Program Lead.Key Responsibilities Identify, evaluate, and onboard strategic technology and consulting partner-built solutions Develop comprehen...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]