EFT Operations Representative

Job Description

Overview

The EFT Operations Representative is responsible for any duties within the EFT Department including data input, maintaining production reports, providing support to branch offices and customer inquiries by providing exceptional customer service.

Essential Functions

Assist Retail Offices and Customers with EFT questions and troubleshoot cardholder issues

Cultivate good work relationships with other departments

Provide excellent customer service and business unit support

Ensure total document and data integrity

Maintain knowledge of job specific debit card bank products and services

Input data into related bank systems, and into STAR Platform to order new debit cards or reissue exist debit cards

Perform debit card maintenance in the STAR platform per customer submitted requests through the branch or Customer Service

Maintain the integrity of related bank systems, production reports, and monthly, quarterly, and annual Touche reports

Ensure all performance standards are met

Interact as appropriate with all vendors and / or business partners

Operate equipment and perform routine maintenance

Partner with coworkers and other departments appropriately

Protect the security of all information appropriately

Recommend improvements to procedures

Attempt to exceed production expectations

Minimize departmental nonpayroll costs

Contribute to measurable goal sett and achievements

Ensure total quality of work performed

Recommend expense control measures, product, service, and delivery enhancements, and quality control enhancements

Ensure compliance with Northwest's policies and procedures, and Federal / State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Qualifications

High School Diploma or equivalent preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.