Help Desk Support SpecialistBusiness Center 1 • San Antonio, TX, United States
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Help Desk Support Specialist
Business Center 1 • San Antonio, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
POSITION SUMMARY / RESPONSIBILITIES
Responds to all trouble calls concerning on-line service, network or end-user related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to appropriate support level. Promotes UniversityHealth's Guest Relations Policy.
EDUCATION / EXPERIENCE
Associate's degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.
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