Apple Certified Service Desk Technician

A company is looking for an IT Service Desk Technician.

Key Responsibilities

Provide technical assistance for the delivery, configuration, setup, and maintenance of macOS equipment and peripherals

Troubleshoot and resolve issues related to Mac hardware, software, and devices

Mentor other IT Service Desk Technicians and participate in process improvements

Required Qualifications

Apple Certified Technician (ACMT)

Strong analytical skills and understanding of troubleshooting methodology

Experience with Apple's Remote Support technology and Mac imaging solutions

Understanding of IT systems interplay, desktop and server relationships, and cloud computing

Ability to work with C-suite team members who use Mac laptops