Customer Administration Assistant

• Located at our Belmont Office | Free onsite parking
• Permanent Full-Time position | Salary range $55,000 - $64,000 + 11% Super depending on skills and experience
• (claim up to $18,550 tax free salary) to all eligible

Why join us?

• Values based organisation
• A fantastic team environment
• First class training and development opportunities
• Discounts on health insurance through HBF or Medibank
• Discounts on banking products through Bankwest
• Access to an Employee Assistance Program (EAP)
• Discounts at JB HI-FI & The Good Guys
• Accommodation discounts at Seashells Hospitality Group
• Access to our Wellness Program

About your new role:

This role involves collaboration with and assist the Customer Engagement Manager in Residential Admissions and provide on-going administrative support to the broader Customer Engagement team.

This role will require direct phone contact with the family and financial contacts such as an enduring power of attorney (EPA) of the customer to partake in financial assessment reviews. This role will also proactively start the Resident Agreement cycle from the first point of contact with the family / EPA to the end of the admission cycle, resulting in a signed Resident Agreement

Duties: not limited to

• Collaborate with Customer Engagement Consultants (CEC's) in relation to Residential Care Services cost enquiries
• Proactively organise the Resident Agreements for all new customers via email and DocuSign ensuring they are signed accurately; providing clear guidance to customers when using DocuSign
• Coordinate the setup of initial customer records and aged care costs in liaison with the finance team
• Assist with answering enquiries received via the Contact Centre, channeling enquiries to the CECs via Salesforce CRM
• Assist with processing enquiries received via the Welcome Team email inbox, ensuring they filter through Salesforce correctly
• Liaise with internal and external stakeholders, including government agencies
• Other ad hoc administrative tasks as required
• Work in accordance with Baptistcare’s Code of Conduct

Skills and Experience:

Essential

• Proficient with IT applications, including Microsoft Outlook, Word, Excel, PowerPoint, and Teams
• Works under direction with responsibility for own output
• Great communication and interpersonal skills with an ability to interact and influence effectively with a diverse workforce.
• Relates well with other people, enthusiastic, and a “can do” attitude
• Excellent organizational & time management skills, and the ability to meet stipulated deadlines
• High attention to detail and accuracy
• Mathematically competent
• Excellent phone manner and communication skills
• Alignment to our Values

Desirable

• Qualification in Business Administration
• Previous experience using Customer Relationship Management Systems such as Sales Force/Vision Five
• Three COVID -19 and annual Flu Vaccinations

Conditions of Employment

• National Police Clearance (screened in accordance with the organisations policies).
• Willingness to undergo a pre-employment medical

About Us:

Baptistcare is one of WA’s largest providers of residential aged care, retirement living and home care services, providing the highest level of quality care and support across both metro and regional locations. We focus on empowering our customers to maintain homely comforts and community connection by providing care with compassion, integrity, and dignity.

Our focus is not limited to our customers, but also your well being and career growth. We aim to support you to achieve a fulfilling career with first class training and development opportunities.

We are passionate about creating an inclusive workplace where everyone is valued. The more diversity we have, the more unique perspectives and creative ideas we share. Therefore, we embrace people of different age, religion, sexual orientation or identity, physical or mental ability and ethnicity.