Business Operations Manager

Department Summary

Administrative Services oversees multiple business hubs and shared service organizations throughout the University. Located within the Finance and Administration portfolio, the objective of the division is to provide efficient, strategic and specialized administrative services to support the missions of various departments, schools and colleges at the University of Oregon. Administrative Services focuses on department-specific budget, finance, payroll, human resources, and procure-to-pay functions as well as specialized physical security and utility technologies. Administrative Services is a metric-driven, people-first administrative team that strives to create efficient, effective and sustainable administrative support structures across campus.

As one of the shared services hubs in Administrative Services, the Provost’s Administrative Services Team (PAST) provides business and administrative services for Partner Units in the Office of the Provost (OtP) portfolio. PAST partner units include Continuing and Professional Education; Division of Global Engagement; Division of Graduate Studies; Jordan Schnitzer Museum of Art; Museum of Natural and Cultural History; Office of the Provost; Services for Student Athletes; University Career Center; Undergraduate Education and Student Success; and University Libraries. The units supported by PAST constitute a large business enterprise consisting of more than 1,500 employees and total operating expenditures of more than $73.5 million, all funds. PAST works with multiple employee category types including four different unions, student employees, and officers of administration.

Position Summary

Reporting to the Director of PAST, the Business Operations Manager serves as a strategic business partner to the ten campus units supported by PAST shared services. As the primary contact for unit leadership on business related issues, this position plays a critical role in shaping operational strategy, advising senior administrators, and collaborating across campus to assess needs and implement effective solutions. The Business Operations Manager is a key contributor to the PAST leadership team, actively participating in strategic planning, resource alignment, and continuous improvement initiatives to advance organizational goals.

In addition to their strategic responsibilities, the Business Operations Manager leads the business operations team, which provides consulting and processing in the areas of purchasing, contracting, accounting, deposits, and travel. This position is responsible for ensuring timely and accurate transaction processing, maintaining strong internal controls, and delivering exceptional customer service to partner units. The Business Operations Manager designs and maintains efficient business processes, advances operational excellence, and ensures compliance with institutional policies and procedures. The position develops and implements processes, forms, and workflows to improve efficiency, transparency, and consistency across business operations.

Key Responsibilities
• Serve as a strategic partner to PAST’s ten supported units, advising leaders and collaborating across campus on business solutions.
• Contribute to organizational strategy through planning, resource alignment, and continuous improvement initiatives.
• Lead the business operations team to deliver accurate transactions and exceptional customer service in purchasing, contracting, accounting, deposits, and travel.
• Ensure compliance with university policies and regulations while maintaining strong internal controls.
• Build and maintain strong campus relationships through effective collaboration and communication.

Minimum Requirements

• Bachelor’s degree or equivalent combination of skills, education, and experience.
• 4 years of experience in business operations, financial management, accounting, and/or budgetary management.
• 2 years of experience supervising staff.