Guest Services Associate

*This is a temp to hire position that requires at least 30 hours/week. Schedule varies and can offer some flexibility, but must be available to work weeknights and weekends.*

WHO WE’RE LOOKING FOR

The GRAMMY Museum is an exciting and interactive celebration of the power of music occupying a vibrant new space in downtown Los Angeles. Four floors of cutting-edge exhibits, interactive experiences and films provide a one-of-a-kind visitor experience - engaging, educational, celebratory and inspirational. The Guest Services Associate is a highly motivated individual who is engaged in the world of music.

WHAT YOU’LL DO

The Guest Services Associate is responsible for providing information about the GRAMMY Museum and Live to guests and visitors, as well as assists management in all matters related to ticketing and retail store operations.

• Assist customers with ticket purchases by using TicketSocket/Universe and cash handling.
• Keep track of timed ticket allotments in order to monitor the Grammy Museum’s capacity limits.
• Provide information to guests and visitors about the GRAMMY Museum and Live.
• Oversee ticket operations in manager’s absence, and follow procedures for opening/closing ticket booths.
• Accurately reconcile all ticket sales at the end of each business day.
• Work closely with our operations staff to monitor crowd flow and capacity limits.
• Maintain cleanliness of work station and retail store at all times.
• Assist management with special projects.
• Assist store manager with all store duties, including opening/closing retail store and ensure store is maintained and stocked.
• Recommend, select, and help locate merchandise.

SKILLS & EXPERIENCE

• High School Diploma or equivalent.
• Previous retail experience required.
• Strong cash handling experience.
• Experience operating a POS/register system.
• Experience with retail store merchandise displays and promotions.
• A dynamic and positive personality with demonstrate professionalism and respect when dealing with clients, customers, and team members.
• Exceptional customer service skills with the desire to lead by example.
• Excellent oral/written communication skills. Bilingual language skills a plus.
• Punctuality in reporting to work and returning from breaks.

PHYSICAL DEMANDS FOR CERTAIN ROLES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.

Employee must have a vehicle and be able to lift up to 50lbs.

SALARY AND BENEFITS

The starting hourly rate for this position is $ per hour, benchmarked against industry standards. Salaries for positions required to be in specific geographic locations reflect the corresponding labor market.

The actual offer extended will depend on the candidate's experience, qualifications, and the role's requirements. Staff positions working 20+ hours per week also will receive our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more). Click for an overview of our company benefits.

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