Regional Director of Operations - MidWest

Job Description

Job Description

Salary : $130000 -$140000

Other Forms of Compensation :  RDO Bonus eligible

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

Please Note : Candidates Must Have Luxury Hospitality + Regional Leadership Experience

Due to client expectations and internal leadership alignment, only candidates with a proven background in luxury or high-end hospitality —such as private clubs, boutique hotels, fine dining groups, or upscale resorts — and demonstrated success in multi-site or regional foodservice leadership will be considered. Extensive travel is required .

Lead a High-Profile, Multi-State Dining Portfolio Focused on Culinary Excellence and Hospitality-Forward Innovation

This field-based role supports a group of well-established continuing care retirement communities (CCRCs) across the Midwest. The portfolio includes a mix of à la carte dining , assisted living , and clinical nutrition programs , requiring a leader who can balance operational discipline with elevated hospitality and strategic growth . With new openings and continued expansion on the horizon, this is a high-impact opportunity for a seasoned foodservice executive to shape strategy, elevate dining experiences, and lead cross-functional teams in a mission-driven environment.

Robust travel is required —typically 4+ days per week in the field. Ideal candidates will be based in or near a major Midwest travel hub , with strong preference for the Chicago metro area , to support efficient travel across Illinois, Kansas, Minnesota, and Wisconsin . (outlier property in Pittsburgh, PA)

Job Summary :

As the Regional Director of Operations, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences. In this hands-on leadership role, you must have the ability to travel to regional communities to provide ongoing training and support to unit food and beverage leadership teams, quality assurance, and to identify areas of opportunity. This role requires a strong background in food and beverage management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding resident experiences.

Account Management & Client Relations :

• Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.
• Conduct quarterly business reviews with client to make certain community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback.
• Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company’s team approach and commitment to the community.
• Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment.
• Flexibility to travel between communities within your region. Develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend.
• Drive guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary.
• Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.
• Understand and leverage company support teams and systems to meet region Key Performance Indicators
• Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations.

Business and Financial Acumen :

Team Building & Management :

Preferred Qualifications :

Apply to CCL today!

CCL is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at CCL are offered many fantastic benefits.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

CCL maintains a drug-free workplace.

Req ID :   1439525

CCL Hospitality Group

Caitlin Pham

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