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Customer Relations Representative - State Farm Agent Team Member
Customer Relations Representative - State Farm Agent Team MemberKrina Mallgren - State Farm Agent • Spokane Valley, WA, US
Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Krina Mallgren - State Farm Agent • Spokane Valley, WA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
Benefits:
  • 401(k) matching
  • Competitive salary
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off
  • Bonus based on performance
  • Flexible schedule
  • Training & development

Location: Spokane Valley, WA
Job Type: Full-Time
Department: Customer Service / Marketing / Insurance Operations


About Us:
Krina Mallgren Insurance Agency is a leading provider of insurance solutions dedicated to delivering exceptional service and innovative marketing strategies to grow our client base. We foster a collaborative and dynamic work environment where employees can grow, thrive, and contribute to both client satisfaction and business development.


Job Summary:
We are seeking a detail-oriented and proactive Insurance Service & Marketing Specialist to join our team. This hybrid role combines client-facing insurance service responsibilities with marketing initiatives aimed at promoting our products, enhancing customer engagement, and supporting business growth.


Key Responsibilities:


Insurance Service Duties:


  • Serve as the primary point of contact for insurance policyholders, addressing questions and resolving issues promptly and professionally.
  • Process new insurance applications, renewals, cancellations, and policy endorsements.
  • Review and verify insurance documents for accuracy and completeness.
  • Collaborate with underwriters, claims adjusters, and other departments to facilitate smooth policy management.
  • Maintain accurate records of all client interactions and transactions in the company database.
  • Educate clients on coverage options, policy terms, and benefits to help them make informed decisions.
  • Assist with billing inquiries and coordinate with the finance department as needed.
  • Stay updated on insurance products, industry regulations, and company policies.
Marketing Duties:


  • Assist in developing and executing marketing campaigns to promote insurance products and services.
  • Create and distribute marketing materials, including newsletters, email campaigns, and social media content.
  • Support lead generation efforts through outreach and follow-up communications.
  • Analyze marketing data and customer feedback to identify opportunities for improving client engagement and acquisition.
  • Coordinate with external vendors and partners for marketing events and promotions.
  • Maintain and update the company’s website and social media profiles with relevant content.
Qualifications:


  • Previous experience in insurance customer service and/or marketing is highly desirable.
  • Strong knowledge of insurance terminology, policies, and procedures.
  • Familiarity with marketing principles, digital marketing tools, and social media platforms.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Proficient in Microsoft Office, CRM software, and marketing platforms (e.g., Mailchimp, Hootsuite).
  • Ability to work independently and collaboratively in a fast-paced environment.

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Customer Relations Representative - State Farm Agent Team Member • Spokane Valley, WA, US

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