Client Experience Specialist

Position Summary

Encore is seeking a detail-oriented Client Experience Specialist to manage our high-volume, transactional service engagements. In this role, you will independently own a specific portfolio of small projects and clients. You will be responsible for the execution of Time & Materials (T&M) and Fixed Price implementation work and ensuring our smaller, managed clients receive consistent service. Additionally, you will maintain the master resource schedule to ensure availability data is accurate across the department. This is an operational delivery role designed for someone who excels at process execution, financial tracking, and logistics. It serves as an excellent entry point into the Client Experience team with opportunities for future growth.

Responsibilities :

Project Management : Small Engagements & T&M

• Serve as the primary Project Manager for a portfolio of small, transactional engagements (e.g. T&M blocks, staff

augmentation, and hardware deployments).

Client Support :

Resource Scheduling :

Other duties as assigned.

Qualifications :

environment.

Salesforce is highly preferred).

Physical Requirements :

Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Notes