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Linguist Services Specialist
Linguist Services SpecialistLinguava Interpreters • Portland, Texas, USA
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Linguist Services Specialist

Linguist Services Specialist

Linguava Interpreters • Portland, Texas, USA
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  • [job_card.full_time]
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Position : Linguist Services Specialist

Reports To : Interpreter Relations Manager

Department : Operations

Location : Portland Oregon (Hybrid)

EmploymentType : Full-Time / Non-Exempt

Company Overview

Linguava Interpreters Inc. is a premier language services provider dedicated to ensuring language access in healthcare and beyond. Our mission is to be the go-to company that employees take pride in linguists are excited to be partnered with and the healthcare community trusts as the premier choice for exceptional language services. Founded in 2010 and headquartered in Portland Oregon Linguava has grown into a $33 million company with a team of 75 full-time staff and a network of skilled linguists. We are passionate about helping patients find their seat at the table to fully participate in their healthcare regardless of what language they speak or sign.

Position Summary

The Linguist Services Specialist plays an essential role in ensuring Linguava promotes a supportive environment for linguists across all service lines including onsite translation over-the-phone and video remote interpreting. Guided by our core value of Above and Beyond Customer Service this position ensures timely responses to linguist inquiries builds community through appreciation events and cultivates a strong sense of connection and support. The role also provides education on client contractual requirements assists linguists in obtaining and maintaining Healthcare Interpreter credentials and partners with internal teams to align with organizational standards.

Essential Duties & Responsibilities

Linguist Liaison and Support

  • Serve as the main point of contact for Linguavas linguists and respond to all inquiries promptly and effectively via phone and email to deliver first contact resolution whenever possible.
  • Conduct proactive check-ins (e.g. 30-day post onboarding) and ongoing outreach to dormant or low volume linguists identified through internal reports.
  • Research and resolve service issues reported by linguists document root cause and follow-up actions.
  • Communicate important company updates operational changes and regulatory requirements to Linguavas linguist network.
  • Provide support with the scheduling application in person or remotely including basic troubleshooting and guidance.

Compliance & Documentation

  • Manage and maintain complete organized compliance and credentialing records track expirations and identify missing documentation.
  • Create and analyze monthly compliance reports to assess overall status and trends.
  • Conduct targeted outreach campaigns to drive completion of required credentials and training.
  • Coordinate background checks and federal exclusion verifications.
  • Lead campaigns to achieve and sustain 100% linguist completion of required training.
  • Assist with client audits by compiling and delivering requested interpreter records accurately and on time.

    • Interpreter Engagement and Community Building

  • Plan coordinate and host linguist appreciation events across Oregon as needed.
  • Track event attendance solicit feedback via surveys and translate insights into action plans as necessary.
  • Represent Linguava at industry events conferences and community outreach initiatives to strengthen relationships and promote linguist engagement.

    • Administrative

  • Research payment inquiries verify payment status and resolve reported discrepancies in partnership with the Accounting team.
  • Educate linguists on mileage and rate protocols invoicing cycles and documentation best practices.
  • Process newly onboarded linguists into operational systems.
  • Maintain accurate records and data across in Linguavas Interpreter Management System.
  • Document SOPs quick guides and FAQs to streamline internal workflows and improve linguist self-service.

    • Cross Functional Collaboration

  • Partner with scheduling quality assurance and client experience to align linguist readiness with real time contractual requirements.
  • Assist with escalations from other departments investigate and resolve issues and close the loop with all stakeholders
  • Monitor communication channels to answer interpreter relations questions and process updates promptly.

    • Reporting

  • Maintain weekly and monthly reports on response times compliance rates event participation and feedback and outreach effectiveness.
  • Identify process gaps and propose improvements that enhance the linguist experience and operational efficiency.

    • Qualifications

    Education

  • Bachelors degree in relevant field preferred

    • Professional Experience

  • 2 years in customer success vendor relations interpreter relations credentialing or operations coordination role (language services or healthcare preferred).
  • Experience managing compliance / credentialing records and conducting targeted outreach campaigns.
  • Familiarity with interpreter management systems and the ability to learn and navigate a variety of web-based platforms and business tools.
  • Demonstrated commitment to language access cultural inclusion and community impact.

    • Knowledge Skills & Abilities

    Knowledge

  • Working knowledge of linguist credentialing processes and standards in the language services industry.
  • Understanding of language access regulations.
  • Understanding of cultural and linguistic diversity in healthcare and community settings.
  • Familiarity with background screening procedures and contractor compliance best practices.
  • Basic understanding of labor laws and contractor classification requirements.
  • Awareness of interpreter training programs and educational pathways.

    • Skills

  • Strong communication skills with a friendly confident presence when speaking to groups or large audiences.
  • Outstanding customer service and relationship building with a calm solutions oriented approach.
  • Strong organization and time management able to juggle multiple priorities with attention to detail.
  • Clear professional written and verbal communication across diverse audiences.
  • Data tracking and light analysis for compliance outreach and engagement metrics.
  • Skilled in planning and coordinating events and developing distributing and analyzing feedback surveys and other evaluation tools.
  • Creative problem solving through critical thinking collaboration and solution oriented approaches.

    • Abilities

  • Build rapport with linguists from diverse cultural and linguistic backgrounds.
  • Adapt quickly to changing priorities in service demands.
  • Effectively manage a fast paced environment while ensuring accuracy clear communication and consistent follow through with linguists clients and team members.
  • Travel locally and occasionally outside of Oregon as needed.
  • Work independently and collaboratively across departments.

    • Technical Proficiencies

  • Proficiency with Google Workspace and Microsoft Office.
  • Business intelligence and reporting dashboards
  • Comfortable navigating and learning a wide range of web based platforms and business tools.

    • Physical Cognitive and Sensory Demands

  • Ability to sit or stand at a computer for extended periods and occasionally lift up to 15 lbs
  • Ability to analyze information manage competing priorities and make timely thoughtful decisions
  • Close vision required for computer use and for reviewing proposals contracts and dashboards
  • Frequent verbal communication in meetings and video calls and clear written communication skills

    • Work Schedule & Availability

    This is a full-time position based on a standard business schedule of Monday through Friday 8 : 00 AM to 5 : 00 PM Pacific Time. Occasional flexibility in start and end times may be needed to accommodate business needs. Primary work is performed on-site at the Portland office with the option to work from home in accordance with company hybrid-work policies. Ability to travel (

    Notices

    This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee. Duties responsibilities and activities may change at any time with or without notice.

    Applicants must be legally authorized to work in the United States and able to meet federal employment verification requirements. Linguava does not sponsor employment visas.

    Offers are contingent on job-related background checks conducted in accordance with applicable federal state and local law (and only at the appropriate stage of the hiring process).

    All job requirements are subject to reasonable accommodation and may be updated to meet legitimate business needs in compliance with applicable law.

    Linguava provides equal employment opportunities to all employees and applicants. We consider all qualified applicants without regard to race color religion / creed sex (including pregnancy childbirth and related conditions) sexual orientation gender identity or expression national origin / ancestry age disability genetic information marital status veteran or military status citizenship or immigration status or any other status protected by applicable law. We are committed to creating an inclusive environment for all employees.

    We consider qualified applicants with criminal histories consistent with applicable laws. Compensation decisions comply with applicable federal state and local equal pay and pay transparency laws.

    Employment with Linguava Interpreters Inc. is at-will and may be terminated by either the company or the employee at any time with or without cause or notice subject to applicable law.

    Applicant Privacy Notice

    Linguava Interpreters Inc. (Linguava) is committed to protecting the privacy of applicants. This notice explains what personal information we collect during the hiring process how we use it how we disclose it and the privacy rights available to applicants residing in California Colorado Connecticut Utah and Virginia.

    Information We Collect

    We may collect :

  • Contact details (name email phone address)
  • Resume / CV education and employment history qualifications and references
  • Information provided during interviews assessments or skills tests
  • Background check information (where permitted by law and with any required disclosures / consents)
  • Communication preferences and records related to your application

    • Sources of Information

  • Directly from you (application materials interviews assessments)
  • From references you authorize and service providers (e.g. background check vendors)
  • From publicly available professional profiles (where permitted by law)

    • How We Use Information

  • Evaluate qualifications and manage the application interviewing and selection process
  • Communicate with you about your application and potential employment
  • Conduct permissible background checks and verifications
  • Comply with legal regulatory audit and reporting obligations
  • Improve our recruiting processes and candidate experience

    • Disclosures of Information

    We may disclose personal information to :

  • Service providers that support recruiting background screening information technology or legal compliance
  • Government authorities or regulators as required by law
  • Internal personnel with a business need to know (e.g. hiring managers HR legal)

    • We do not sell or share applicant personal information and we do not use it for targeted advertising as those terms are defined by applicable state laws.

    Retention

    We retain applicant information only as long as necessary for the purposes described above and to comply with legal regulatory and recordretention requirements.

    Your Privacy Rights

    Last Updated : August 2025

    Depending on your state of residence you may have the right to :

  • Access : request confirmation and a copy of personal information we maintain about you
  • Delete : request deletion of personal information (subject to lawful exceptions)
  • Correct : request correction of inaccurate personal information
  • Portability : request a portable copy where required by law
  • Limit Use of Sensitive Personal Information (California) : request limitations on certain uses / disclosures of sensitive data where applicable

    • How to Exercise Your Rights

    Submit a request by :

  • Email :
  • Tollfree :

    • We will verify your identity before processing a request. You may designate an authorized agent (California) by providing a signed authorization and we may still require verification.

    Appeals (CO / CT / VA)

    If we decline to take action on your request you may appeal by emailing with the subject line Privacy Appeal. We will respond within the time required by applicable law and explain our decision.

    NonDiscrimination

    We will not discriminate or retaliate against you for exercising your privacy rights.

    Childrens Information

    Our applicant process is intended for adults. We do not knowingly collect personal information from children in connection with applications.

    Changes to This Notice

    We may update this notice from time to time. The Last Updated date reflects the most recent revision.

    Contact Us

    Questions about this notice or our handling of applicant information :

    12106 NE Marx St Portland OR 97220

    Required Experience :

    IC

    Key Skills

    Criminal Justice,Account Payable,Economics,Front End,Facilities Management,Domestic

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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