ServiceNow Engagement Lead

ServiceNow Engagement Lead

Astrica ServiceNow Engagement Lead / Project Manager bring their deep experience delivering large digital transformation projects to enterprise clients with our highly-skilled consulting team. In this role, you will orchestrate the successful delivery of multiple parallel ServiceNow workstreams including HR Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM), often managing complex interdependencies while maintaining one of the highest client satisfaction ratings in the ServiceNow ecosystem.

You will be a key driver in managing cross-functional project teams across four distinct but interconnected workstreams, navigating the intricate project roadmap to ultimately solve our client's comprehensive digital transformation goals. This role demands exceptional client management and project management skills to manage parallel implementations while ensuring seamless integration points between workstreams.

What you'll do :

• Own the Success of Each Engagement! Lead and manage multiple project teams across HRSD, ITSM, ITAM, and ITOM workstreams while eliminating barriers to success and fostering cross-team collaboration.
• Orchestrate Complex Delivery! Coordinate project plans across 4 parallel workstreams, managing interdependencies between Employee Center Pro deployments, service catalog implementations, asset management integrations, and CMDB foundation work.
• Manage Complex Scope! Update integrated project plans and participate in grooming and sprint planning across all workstreams. Manage project scope, schedule, budget, and governance for parallel HRSD, ITSM, ITAM, and ITOM implementations while minimizing variance and upholding Astrica RACI and methodology.
• Client Obsessed! You are committed to the overall success of the engagement, regardless of the blended team roles. You are the voice of the client and handle first level escalations from the client before they become issues. You get sh
• t done.
• Detail-Oriented and Strategic Thinker! Responsible for multi-workstream team performance, resource and forecast management across specialized teams, including comprehensive project status.
• ServiceNow Expert! Advise on all things business process related to ServiceNow implementations while ensuring seamless integration between HR workflows, IT service delivery, asset management processes, and operational monitoring capabilities.
• Experienced Account Manager! Own the success of the account, this includes account level P&L. You support sales, manage the account plan, create contract change orders / extensions / expansions.

What you bring :

Extra Awesome :

Where You'll Work We're a remote-first team, which means you can do your best work from wherever you're happiest and most productive. Every now and then, we may ask you to join us on-site with a clientbut those moments are the exception, not the rule. Flexibility is built in, because we know life doesn't fit neatly into a 95.

What the Work Looks Like Most of your day will be spent collaborating online, building smart solutions, and occasionally traveling (up to 10%) if a project needs you in person. Otherwise, it's you, your laptop, and your favorite coffee mug.

Perks & Benefits

Why Astrica? At Astrica, we're not just checking boxeswe're reimagining what it means to be a ServiceNow partner. We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun.

Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.