Resident Services Coordinator

Position Summary

The Resident Services Coordinator (RSC) plays a vital role in enhancing the quality of life for residents in affordable housing communities. The RSC connects residents to local services and resources, supports their social, educational, and economic participation, and contributes to the overall positive maintenance of the property. This position is integral to the housing and property team and promotes a respectful, inclusive, and thriving resident community.

Key Responsibilities

• Welcome new and existing residents; explain the resident services program and available resources.
• Promote a culture of inclusion and non-discrimination.
• Develop and maintain partnerships with local service agencies to support resident goals.
• Provide referrals and supportive linkages between residents and service providers; document all efforts.
• Collaborate with property management to address lease violations and support residents at risk of eviction.
• Establish and track program targets; report outcomes to stakeholders and use data for continuous improvement – including HMIS entry, recertification, and other reporting mechanisms as directed.
• Assess individual and family needs; support residents in accessing services.
• Facilitate resident meetings, social activities, and community engagement.
• Build professional relationships with residents to support self-sufficiency and life goals.
• Assist in conflict mediation between residents when requested.
• Ensure inclusive communication through newsletters, flyers, and other media.
• Complete additional housing and resident-related tasks as assigned.

Qualifications

• Preferred: Bilingual in Spanish and/or Portuguese
• Preferred: 2-4 years of experience in non-profit environment
• Preferred: Bachelor’s degree in related field OR equivalent relevant work experience
• Knowledge of federal, state, and local resources and agencies
• Familiarity with HUD regulations and affordable housing programs (PBV,MRVP)

Key Competencies

• Flexibility, consistency, and creativity
• Strong organizational and communication skills
• Respect for diverse identities and backgrounds
• Ability to maintain professional boundaries
• Skilled in mediation, problem-solving, and active listening
• Collaborative team player with community engagement experience

Requirements

• Ability to lift at least fifty pounds
• Ability to stand and sit for extended periods
• Must have a valid MA Driver’s License and reliable transportation
• Ability to pass a CORI background check
• Proficiency in Microsoft and basic data entry systems