Hospitality Product Support AnalystVirtualVocations • Tamarac, Florida, United States

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Hospitality Product Support Analyst

VirtualVocations • Tamarac, Florida, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Hospitality Product Support Analyst for 2nd / 3rd shift.

Key Responsibilities

Act as a support liaison between the support unit and customers for functional and technical assistance

Provide application support by responding to incidents and resolving customer inquiries regarding product functionality

Maintain effective customer communication and manage expectations to ensure satisfaction and retention

Required Qualifications

Experience in customer service or support

Experience using a CRM such as ServiceNow

Proficiency in SQL

Ability to work 2nd or 3rd shift, including weekends and holidays

US Citizenship is required due to government contract requirements

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