Protective Services Worker - Family and Children's Services (FCS) - Human Services Agency (2940) (EX

Job Description

Job Description

Company Description

Exam Type :  Temporary Exempt (TEX) – Category (CAT) 16

Fill Type :   Temporary and Seasonal appointments under Charter Section 10.104-16 - Temporary and seasonal appointments shall be TEX, with full-time, part-time, or as-needed schedules. No person, regardless of work schedule, shall exceed 1040 hours of work in any fiscal year.

• Application Opening  – December 10, 2025
• Application Deadline  – January 2, 2026
• Compensation :   $111,436 - $142,194
• https : / / careers.sf.gov / classifications / ?classCode=2940 &setId=COMMN
• List ID : TEX-2940-EXEMPT
• Work Hours :   Incumbents will be required to work after standard work hours to respond to emergency response shifts which can occur on nights and weekends including After Hours shifts.

Human Services Agency (HSA)

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional, and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Job Description

Under general supervision, Protective Service Workers perform professional investigation, case management, and casework services at the Family & Children’s Services program. This includes activities related to : engagement of children, youth and families; assessment of safety and risk; case planning and service delivery; and transitioning children and families to appropriate permanent and stable living situations.

ESSENTIAL TASK AND DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list.

Qualifications

Education

a. Possession of a Master’s Degree in Social Work from a school accredited by the Council on Social Work education (CSWE); OR

b. Possession of a Master’s Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master’s Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum); AND

Experience

a. Satisfactory completion of two semesters of graduate field placement, which involved the provision of direct services to families or children in one of the following or closely related areas : child welfare, family counseling, juvenile probation, pediatric social work, adolescent alcohol and drug counseling or school social work; OR

b. Six (6) months post-baccalaureate professional work experience which involved the provision of direct services to families or children in one of the areas previously described; AND

License

Possession of a valid California class C driver’s license and clear Motor Vehicle Record (MVR).

Note

Applicants who will receive their Master’s degree by the end of the current semester / quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master’s degree; for these applicants, appointment referral is contingent upon verification of the required education and experience.

License, Certification and Special Conditions

Some positions in Class 2940 Protective Services Worker may require bilingual proficiency depending upon the department's bilingual needs. Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency.

Special Requirements

The essential duties of this position require incumbents to : drive, usually outside the City of San Francisco; to get in and out of vehicles, climb flights of stairs to complete home visits; lift objects weighing up to 40 pounds; incumbents will be required to work after standard work hours to respond to emergency response shifts which can occur on nights and weekends including After Hours shifts.

Note

A current copy of the driver license and a current Motor Vehicle Record (MVR) must be submitted prior to appointment. Applicants must possess a good driving record, defined as not having the driving privilege suspended, revoked or being placed on probation for cause involving the safe operation of a motor vehicle within the preceding three (3) years. Violations will be reviewed on an individual basis and may be cause for non-selection or disciplinary action if employed.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification of Experience and / or Education

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https : / / careers.sf.gov / knowledge / experience -education / .

Note : Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURES

The selection process will include an evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills, and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process.

Note : Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Additional Information

To find Departments which use this classification, please see https : / / sfdhr.org / sites / default / files / documents / Forms -Documents / Position-Counts-by-Job-Codes-and-Department-FY-2023-24.pdf

Additional Information Regarding Employment with the City and County of San Francisco

How to Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https : / / careers.sf.gov / to begin your application process.

Computers are available for the public (9 : 00 a.m. to 4 : 00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carmen K. Lewis, by telephone at (415) 557-5241 or by email at carmen.lewis@sfgov.org

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV / AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.