General Manager, Pittsburgh & West Virginia

Branch Manager

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company currently has a new leadership opening within branch location.

As a Branch Manager, you'll own the P&L and daily operations for an Operating Territory (OT). You'll oversee all areas of the New Equipment, Service, Repair and Modernization businesses, including sales & operations. A key deliverable is to drive a customer-centric approach to delivery, removing silos and serving as the primary collaborator and decision maker closest to the customer.

What does a typical day look like?

• Leading by example regarding our Otis Absolutes (Safety, Ethics & Quality) and Leadership Behaviors.
• Hiring, motivating, and developing a team of office and field-based employees, creating a high-performing culture; promoting inclusion, engagement & talent development.
• Driving financial performance and managing profit & loss, delivering a successful sales strategy to drive business growth and market share.
• Acting as first line of escalation for customers to support an end-to-end, seamless customer experience.
• Maintaining knowledge of market dynamics, main competitors, and customers' needs to anticipate industry trends and adapt strategies to maintain a competitive edge.
• Building our customer portfolio, creating successful, long-lasting relationships.
• Improving efficiencies within all areas, including route optimization and effective allocation of resources.
• Managing transformation initiatives in line with the Operating Unit roadmap.
• Collaborating with Delivery Operations to support continuous improvement and the centralization of admin activities to enable increased focus on the customer.

What's in it for you?

What will help you in this role?

Relocation :

Assistance may be available for out-of-market candidates.

Work Authorization :

Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.