Field Service Engineer

Description:

Title: Field Service Engineer CT/MR

Department: Service

Reporting to: Regional Service Manager

Location: Manchester, NH

Alpha Imaging is a leading provider of healthcare solutions focused on medical imaging technologies and services. Established in 1986, Alpha has spent 10 years on the INC 5000 list of fastest growing small businesses in America. Recently, Alpha was acquired by Radon Healthcare Holdings, enhancing their combined growth efforts. Ultimately, Alpha's goal is to continue servicing a growing customer base with the highest quality medical imaging equipment backed by unmatched service and support as we contribute to improving the health of the community which we serve.

Job Summary:

As the primary face to customers, this individual is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. This individual is a technical expert in imaging work and should be proficient in multiple modalities.

Responsibilities:

• Serve as the primary onsite support engineer for customers within the assigned region, addressing contract, warranty, and billable service calls on multivendor imaging equipment.
• Collaborate with staff or work with Regional Service Manager via phone and email to troubleshoot systems, diagnose problems, and determine best practices for issue resolution.
• Perform timely and precise preventive maintenance, installation, and troubleshooting on medical equipment within healthcare settings, supporting optimal healthcare service delivery and high-quality patient care.
• Build and maintain strong relationships with customers, ensuring effective communication, swift issue resolution, and proactive follow-up to drive customer satisfaction.
• Demonstrate proficiency in computer skills; networking experience required, DICOM proficiency preferred.
• Demonstrate a working knowledge of UNIX or Windows operating system software.
• Adhere to company policies, procedures, and healthcare protocols to meet regulatory and compliance standards.
• Ensure all work is documented accurately, including the ordering of parts and documentation of service calls, expenses, and time reports, submitted daily per company procedures.
• Manage parts inventory effectively, handling ordering and returning of repairable spare parts components.
• Display strong problem-solving abilities, capable of resolving complex issues independently with limited supervision and minimal procedural standardization.
• Remain goal-oriented and manage multiple tasks efficiently in a fast-paced environment.

Requirements:

Qualifications:

• Previous experience with Medical Imaging Equipment
• Educational background: Associate degree, Bachelor’s degree, military education, or High School Diploma/GED with 4+ years of experience servicing medical imaging equipment.
• Valid driver’s license.
• Experience interfacing with internal teams and external customers in a solution-based service process.
• Proficient in diagnosing and repairing mechanical, electromechanical, and electronic equipment.
• Skilled in troubleshooting and responding to customer concerns.
• Experience with web applications and Microsoft Office suite.
• Must comply with Radon’s standard background check and post-offer drug screen.
• Compliance with customer access policies, including required immunizations and additional background checks/drug screens, is mandatory

Conditions/Environment:

• Ability to lift, carry, push, and pull 50lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods. Must reach above/below shoulder level, flex/extend neck, and have good hand/finger dexterity.
• Employees are expected to embody our core behaviors: act with humility, build trust, lead with transparency, deliver with focus, and drive ownership – always with unyielding integrity (Radon Way).
• While Radon Medical does not require COVID-19 vaccination, some customers may have vaccination mandates that apply to certain employees.

Why work with us?

• Growing company
• 401k with company match
• Medical benefit package
• Company covered dental
• 10 holidays
• PTO