Peer Partner Case Manager – Urban Services

Peer Partner Case Manager – Urban Services

Mental Health

• Youth and Family Programs

Type

Full Time

Season

Ongoing

Salary Range

$24.00 to $30.00

40

locations

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco , we are committed to demonstrating values that aim to building strong communities where you can Be , Belong and Become. With Truth & Courage , we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility , allowing everyone to participate according to their needs. Our approach is Dependable & Creative , as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy , treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

The Peer Partner Case Manager plays a vital role in supporting families by connecting them with resources, services, and educational opportunities to promote their well-being and stability. Under the supervision of the Peer Partner Director, this position is responsible for conducting intake and screenings, providing appropriate information and referrals, and facilitating access to community resources. The Case Manager acts as a liaison between families, Child Protective Services, and local service providers to deliver targeted family support programs. This role also includes conducting outreach at resource fairs, organizing and facilitating parent education workshops, and maintaining a database of local resources. Working collaboratively with Peer Partner staff, the Case Manager ensures a comprehensive, client-centered approach to addressing family needs. Strong relationship-building, communication, and case management skills are essential to successfully support families facing challenges such as abuse, neglect, or risk of out-of-home placement.

Job Responsibilities

Client Engagement and Support

Outreach and Community Engagement

Collaboration and Teamwork

Documentation and Reporting

Qualifications

Preferred Qualifications

Work Environment & Physical Demands

The work environment is typically office-based, with occasional travel required for outreach and community events. The role involves a mix of desk work, client meetings, and fieldwork, which may include attending community meetings and resource fairs. The position may require the ability to sit for extended periods, use a computer, and engage in occasional lifting of materials up to 25 pounds. Flexibility is necessary for occasional evening or weekend hours.

Disclaimers

Salary Description

The hourly wage for this position is $24.00 to $30.00 is aligned with industry standards for similar roles in the community service sector and has been determined in accordance with grant fund guidelines and approval processes. The final compensation will be based on relevant experience, skills, and the specific needs of the position as required by funding restrictions.

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