Client Success Manager

A company is looking for a Client Success Manager, SMB.

Key Responsibilities

Own the end-to-end customer journey for SMB clients, ensuring onboarding and long-term success

Manage customer interactions and support inquiries, while influencing tools and processes for scalability

Drive customer retention and satisfaction by guiding feature adoption and addressing challenges

Required Qualifications

3+ years of experience in customer success, account management, or client-facing roles

Background in restaurant operations or hospitality technology is strongly preferred

Strong business acumen with an understanding of restaurant operations

Proven ownership of account management, including renewals and engagement

Adaptability to fast-changing environments and openness to feedback