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Bilingual Customer Service Agent
Bilingual Customer Service AgentEcolab • Cleveland, OH, US
Bilingual Customer Service Agent

Bilingual Customer Service Agent

Ecolab • Cleveland, OH, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Bilingual Customer Service Agent

Join Ecolab Canada's call center and become part of a dynamic team that loves their work and enjoys each other. As a respected Bilingual Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab's products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

What's in it For You :

  • Enjoy a remote, full-time work schedule
  • Be recognized for meeting goals and sharpen your professional business acumen
  • Work for a stable, growing, global Fortune 500 company
  • Comprehensive benefits package starting day 1 of employment

What You Will Do :

  • Process Ecolab inbound customer orders, service requests and inquiries (80-120 inbound calls per shift)
  • Manage Order Processing inbox in a timely and accurate manner
  • Handle all calls in a prompt and courteous manner to maintain excellent customer relations
  • Operate customer service software accurately and embrace technology while speaking with the customer to execute their requests
  • Ensure a positive experience as you ask questions and listen empathetically
  • Utilize solid problem solving and interpersonal skills
  • Represent the Ecolab purpose to make the world cleaner, safer and healthier

    • Work week and shift : Weekly schedule will typically be 40 hours / week, Monday to Friday, from 9 : 30am to 6 : 00pm ET

    Minimum Qualifications :

  • High school diploma or equivalent
  • Bilingual, English / French
  • 1 2 years of customer service experience
  • Proficient with Microsoft Office Suite software (Excel, Word, Outlook, Teams)
  • No immigration sponsorship available for this position

    • Preferred Qualifications :

  • Post-secondary degree or diploma
  • Previous customer service experience in a call center environment is a definite asset
  • Good computer skills and accurate keyboarding skills
  • Experience using Customer Service software, such as SAP, CRM
  • Team player and strong customer service focus
  • Ability to interact professionally with others and work independently in a fast-paced environment
  • Strong problem solving and interpersonal skills
  • Excellent verbal and written communication skills
  • Highly dependable team player
  • Ability to prioritize workload and complete responsibilities on time
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