Talent.com
Director, Professional Services
Director, Professional ServicesCorcentric • Philadelphia, PA, United States
Director, Professional Services

Director, Professional Services

Corcentric • Philadelphia, PA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

As a Director, Professional Services at Corcentric, you will join a driven, collaborative team within an entrepreneurial global organization. You will provide inspiring leadership on multiple dimensions - success is measured from the perspective of the customer, alongside thought leadership and collaborative influence for the practice area. You will be accountable for leading a dedicated team across multiple engagements, collaborating across departments involved in the customer lifecycle.

We are currently hiring out of the following office locations :

  • Cherry Hill, NJ
  • Downers Grove, IL
  • Bethesda, MD

As well as remotely across the US eastern time zone (i.e. Pennsylvania, North Carolina, Virginia, North Carolina).

This key position reports to and collaborates with the Vice President of Professional Services to set the strategic direction for the practice area. We're a dedicated, down-to-earth group in an engaging organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Director, Professional Services, you will be responsible for...

  • Supporting client projects either in an advisory role or program level sponsorship on a project.
  • Driving collaboration across the sales, delivery, customer care, managed services and customer success that results in smooth transitions and strong adoption of the solution.
  • Providing sales support for proposal estimates & assumptions, prospect delivery approach reviews and scoping calls, SOW creation and post-sales transitions.
  • Being accountable for practice area project margin, quality, team utilization and a high level of customer satisfaction.
  • Managing the staffing process for practice projects and collaborating with other practice area leads to ensure overall utilization.
  • Supporting the delivery teams to prevent and manage project escalations and utilizing negotiation and customer management skills to de-escalate situations.
  • Advocating for solution enablement that is the best fit for the customer, while managing complexity within the bounds of operations and solution capabilities.
  • Mentoring and developing team members
  • Conducting capacity planning against sales forecast to size the team
  • Setting annual plans for service offering and development of new offerings
  • Maintaining a closed loop process from project closeout through methodology improvements to implement improvements focused on profitability, efficiency, and customer satisfaction.
  • Driving collaboration with Product Management to improve solutions based on market feedback
  • You'll need to have :

  • Bachelor's degree in a relevant discipline (equivalent experience may be considered in lieu).
  • Approximately 10 years' relevant experience providing Source to Pay, Order to Cash, Procure to Pay products and services at a project / program management level in a SaaS or consulting organization.
  • Approximately 5 years' experience leading professional services delivery teams
  • Expert level knowledge in industry standards and functional best practices.
  • Proven experience successfully leading and developing high-performing teams in a fast-paced environment.
  • Experience developing and implementing department-wide strategic plans in support of comprehensive organizational business strategy.
  • Proficient collaboration skills, with experience leading cross-functional team projects from initial concept through successful delivery.
  • Excellent business acumen, leveraging critical thinking and creativity to solve problems and improve outcomes.
  • Advanced verbal, written, and interpersonal communication skills, with the ability to leverage influence to negotiate and navigate issues effectively, working directly with executive stakeholders.
  • Ability to thrive in a work in fast-paced, self-directed entrepreneurial environment, leveraging inherent initiative, learning aptitude, and drive to innovate.
  • Excellent time management skills, with demonstrated ability to manage multiple projects and clients simultaneously.
  • Proficient experience leveraging MS Office and project management software tools.
  • Ability to travel 25%+ for client meetings, industry conferences, and team collaboration.
  • (We want to make sure you're set up to succeed, and we view these as the critical skills you'll need to achieve great things at Corcentric!)

    About Us

    Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.

    We achieve success by exemplifying our core values in the way we work, communicate, and collaborate :

  • Do the Right Thing
  • Embrace + Drive Change
  • Be Empowered
  • Be Relentlessly Focused on the Customer
  • Benefits

    At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

    Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

    Your compensation package upon joining Corcentric will be based on a variety of factors, including but not limited to your relevant professional experience and qualifications : your certifications, training, and educational achievements; your geographic location; and Corcentric business and organizational requirements. It is expected that the base salary for this role will be between $145,000- $175,000, annually, plus eligibility for our annual discretionary bonus program.

    We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including :

  • Generous annual paid time off program that increases with tenure
  • Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you
  • An annual paid day off to volunteer for causes that are near and dear to you
  • Paid maternity, paternal / secondary caregiver, and adoptive parent leave
  • Company-paid life and disability insurance
  • 401k program with a company match
  • Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
  • Dental plan - including orthodontia coverage
  • Vision plan - including discount for LASIK surgery
  • All medical, dental, and vision insurance plans are available from the first of the month following your start date - no extended waiting period to be eligible!
  • A no-cost Employee Assistance Program - 24 / 7 access to confidential counseling services and a wide range of additional support and professional services
  • EEO Statement

    Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

    Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

    Work Environment & Physical Demands

    This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Willing and able to travel as required by job responsibilities and business needs.

    [job_alerts.create_a_job]

    Service Professional • Philadelphia, PA, United States

    [internal_linking.similar_jobs]
    Senior Executive Director; Residential and Hospitality Services

    Senior Executive Director; Residential and Hospitality Services

    InsideHigherEd • Philadelphia, Pennsylvania, United States
    [job_card.full_time]
    Senior Executive Director; Residential and Hospitality Services.The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager, Client Services

    Manager, Client Services

    Syneos Health / inVentiv Health Commercial LLC • Newtown, PA, United States
    [job_card.full_time]
    You're driven, resourceful, and above all else - remarkably smart.You will be responsible for building a trusted relationship with the customer contacts as well as becoming the.Syneos Health accoun...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Lead Dentist

    Lead Dentist

    Eastern Dental • Woodbury Heights, New Jersey, United States
    [job_card.full_time]
    Dental Director Opportunity Established, multi-specialty neighborhood practice with a growing patient foundation is looking for a highly skilled Clinical Leader to join our team! For over 45 years ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, Wireless Services

    Director, Wireless Services

    Network Connex • Mount Laurel, NJ, US
    [job_card.full_time]
    If being a part of a world-class organization that operates in some of the most advanced technology environments around the world sounds like a dream job, Network Connex might be the right fit for ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Broker Services

    Director, Broker Services

    Curi • Philadelphia, PA, United States
    [job_card.full_time]
    Remote in PA / NJ / Northeast Region.Curi is a full-service advisory firm that serves physicians and medical practices.Equal parts fierce physician advocates, smart business leaders, and thoughtful p...[show_more]
    [last_updated.last_updated_30] • [promoted]
    FCM - Director of Enterprise Sales - Philadelphia, PA

    FCM - Director of Enterprise Sales - Philadelphia, PA

    Flight Centre Travel Group • Philadelphia, PA, United States
    [job_card.full_time] +1
    FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world's top five travel manageme...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Outpatient Physical Therapist - $2,086 per week

    Travel Outpatient Physical Therapist - $2,086 per week

    Prime HealthCare Staffing • Sewell, NJ, United States
    [job_card.full_time]
    Prime HealthCare Staffing is seeking a travel Outpatient Physical Therapist for a travel job in Sewell, New Jersey.Job Description & Requirements. Prime Healthcare Job ID #34905893.Pay package is ba...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Palliative Medicine Physician Medical Director - Suburbs North of Philadelphia, Pennsylvania

    Palliative Medicine Physician Medical Director - Suburbs North of Philadelphia, Pennsylvania

    Integrity Healthcare... • doylestown, pa, PA, us
    [job_card.full_time]
    Welcome to our team! We are currently seeking a dedicated and compassionate Physician to join our practice.As a member of our team, you will have the opportunity to make a real difference in the li...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Travel Outpatient Physical Therapist

    Travel Outpatient Physical Therapist

    Core Medical Group • Sewell, NJ, US
    [job_card.permanent] +1
    Core Medical Group is seeking a travel Outpatient Physical Therapist for a travel job in Sewell, New Jersey.Job Description & Requirements. Client in NJ seeking Physical Therapist : Outpatient / Cl...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Director of Manufacturing Operations

    Senior Director of Manufacturing Operations

    Ocean Power Technologies Inc • Monroeville, NJ, US
    [job_card.full_time]
    Senior Director of Manufacturing Operations.On-Site – Monroe Township, NJ.OPT) provides intelligent maritime solutions and services that enable safer, cleaner, and more productive ocean opera...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist

    Travel Physical Therapist

    Centra Healthcare Allied • Glassboro, NJ, US
    [job_card.full_time]
    Centra Healthcare Allied is seeking a travel Physical Therapist for a travel job in Glassboro, New Jersey.Job Description & Requirements. Physical Therapist / PT to join their growing team for a...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Licensed Professional Counselor

    Licensed Professional Counselor

    SENIOR CARE THERAPY Careers • Washington Township, New Jersey, US
    [job_card.full_time] +1
    Licensed Professional Counselor LPC.Are you passionate about working with an underserved and rewarding population? Looking for a clinical role without the administrative burden, and one that offers...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Occupational Medicine

    Occupational Medicine

    KPG Provider Services • Langhorne, Pennsylvania, US
    [job_card.full_time] +1
    Occupational Medicine physician employment in Pennsylvania : Inpatient Facility : Looking for an experienced Medical Director Occupational Medicine in the Langhorne, Pennsylvania area.Below you wi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Service Operations

    Director of Service Operations

    Jobot • Washington Township, NJ, US
    [job_card.permanent]
    We are seeking a Director of Service Ops within the industrial and commercial cleaning industry.This Jobot Job is hosted by : Melissa Todd. Are you a fit? Easy Apply now by clicking the "Apply Now" b...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Professional Services

    Director, Professional Services

    Corcentric • Philadelphia, PA, US
    [job_card.full_time]
    As a Director, Professional Services at Corcentric, you will join a driven, collaborative team within an entrepreneurial global organization. You will provide inspiring leadership on multiple dimens...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Regional Sales Director - Philadelphia, Pennsylvania

    Regional Sales Director - Philadelphia, Pennsylvania

    TASC - Total Administrative Services Corporation • Philadelphia, PA, United States
    [job_card.full_time]
    As the nation's largest privately held third party employee benefits administrator, TASC has a mission to improve the health, wealth and well-being of its customers, employees and communities.We ha...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Director, Client Services

    Senior Director, Client Services

    Branding Science Group • Langhorne, PA, US
    [job_card.full_time]
    Branding Science Group has over 20 years of experience in delivering blockbuster brands to market.We are passionate about working with the pharma and biotech industry to help serve patients in a ra...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Medical Services

    Director of Medical Services

    DesireMD • Philadelphia, PA, US
    [job_card.full_time]
    Solace Hospice is dedicated to providing compassionate, patient-centered end-of-life care that .We are seeking an experienced and visionary Director of Medical Services to oversee our .CF...[show_more]
    [last_updated.last_updated_30] • [promoted]