Spa - Massage Therapist, (PT)

Spa Therapist

Surf City U.S.A.'s hotel and spa is a modern oasis with an unrivaled sense of clean coastal style. Set adjacent to the chic shops of Pacific City, steps from the Pacific Ocean, and a short stroll from the iconic Huntington Beach pier, Pasa Hotel & Spa is one of the most desired Orange County accommodations. The property features 250 luxurious guest rooms with unparalleled ocean views, a Balinese inspired spa, a boutique caf, as well as two pools, a hot tub, a newly renovated full-service restaurant, and rooftop lounge all with breathtaking ocean views. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Job Description

What You Will Accomplish

• Provide professional massage and body treatments in accordance with spa protocols and guest needs.
• Deliver exceptional service by listening attentively and tailoring each experience to guest preferences.
• Promote and upsell spa services, treatments, and retail products to enhance guest satisfaction and drive revenue.
• Maintain a clean, organized, and fully stocked treatment room in compliance with sanitation and safety standards.
• Accurately record guest information and treatment details in the spa's system.
• Uphold confidentiality and follow professional draping, hygiene, and bloodborne pathogen protocols.
• Manage time effectively to maintain a punctual and seamless schedule.
• Report any safety concerns, guest issues, or maintenance needs promptly to management.
• Support team members and uphold the spa's service standards at all times.

What You Will Bring

• Commitment to providing thoughtful, personalized guest experiences that reflect our spa's high standards.
• Knowledge and practice of multiple massage modalities including Swedish and Deep Tissue.
• Ability to assess guest needs, deliver safe treatments, and follow established protocols.
• Strong communication and interpersonal skills with a warm, professional demeanor.
• Consistent punctuality, dependability, and respect for guest privacy.
• Compliance with all safety, PPE, and sanitation requirements.

Great If You Have

• Current certification or license in Massage Therapy (required by state/county/city).
• 35 years of massage experience in a spa, resort, or luxury hospitality setting.
• Valid CPR certification (or willingness to obtain).
• Familiarity with spa software and scheduling systems.
• Availability to work flexible hours, including weekends and holidays.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.