Revenue Cycle Support Representative

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Today, our 700+ team members across the globe are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We are seeking a motivated and multi-talented individual with strong customer service to join our Technical Customer Care team as a Revenue Cycle Support Representative reporting to the Sr. Manager of RCO and Integration. The Role will support client business needs, troubleshooting and supporting all support aspects of the revenue cycle management process.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This is an on site position in our Bloomington, MN office 5 days per week.

Essential Job Duties

• This role requires a versatile and well-developed knowledge of billing, collections, technical denials appeal / correction.
• Foster and maintain critical working relationships with clients, payers, and cross functional internal stakeholders, ensuring accurate billing and collections while serving as Revenue Cycle support representative.
• Proactively identify opportunities for improved reimbursement and address any issue related to payer and provider collections across all markets.
• Support Accounts Receivable A / R reconciliation by efficiently managing processing claims.
• Oversee revenue cycle activities to achieve benchmarks, ERA enrollments and troubleshooting X 12 N 837i / p files in conjunction with 999 / 277 responses.
• Knowledge of Professional and UB04 billing and electronic claims processing.
• Proficiency with mapping, testing and maintenance of electronic interfaces between healthcare software platforms and third-party vendors, including clearing houses. These interfaces will occur in different formats that may include text, csv, and XML.
• Ability to work in a deadline-driven environment and manage multiple projects simultaneously.
• Adhere to standardized policies and procedures.
• Review Revenue Cycle systems, including third party payer solutions.
• Able to support customers through Omnichannel / multichannel support offerings.
• Identify and relay opportunities for improvement externally and internally relating to application flow, required tools sets and operational procedures.

Other Job Duties

Travel Requirements

Required Education, Experience, Certifications and Skills

The base salary range for this US-based, full-time, and exempt position is $56,000-60,000 / yr not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.