Director of CRM Strategy

A company is looking for a Director, CRM Strategy and Operations.

Key Responsibilities

Partner with senior leaders to prepare strategy updates and stakeholder communications

Define and elevate measurement frameworks connecting CRM performance to business outcomes

Design and operationalize test-and-learn systems for continuous improvement across programs

Required Qualifications

5+ years of experience in management consulting or eCommerce with a focus on strategy

Proven leadership experience in CRM or marketing strategy at a global scale

Deep expertise in CRM strategy, including measurement frameworks and customer segmentation

Strong analytical mindset with a track record of driving engagement and business growth

Exceptional cross-functional influence and ability to partner with various leadership teams