Experience Strategist

A company is looking for an Experience Strategist to craft omni-channel strategies that drive engagement, loyalty, and lifetime value for a leading brand.

Key Responsibilities

Shape customer relationships by defining and enhancing customer interactions

Develop innovative CRM strategies focusing on brand strategy, journey mapping, and audience segmentation

Collaborate cross-functionally with various teams to optimize post-sale engagement and contribute to strategic deliverables

Required Qualifications

3-5 years of experience in CRM, strategy, or experience planning

Strong understanding of digital marketing channels and customer engagement strategies

Experience with CRM platforms and analytics tools

Ability to understand how CRM fits into broader brand and customer experience strategies

Thrives in cross-functional teams and effectively collaborates with others