Dental Office Assistant - Business Assistant

Position Summary :

Full-Time Business Assistant

Forward Dental – West Town is actively seeking a Full-Time Experienced Business Assistant to join our growing team.

Schedule : Monday – Thursday : 7 : 30 AM – 4 : 30 PM (with occasional 8 : 00–5 : 00 days)

Friday rotation : 7 : 30 AM – 4 : 00 PM

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant , you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards : and America’s Greatest Workplaces for Diversity in . These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

About Forward Dental – West Town

Forward Dental – West Town, like each Heartland Dental supported office, is unique to the community and the patients they serve.

Our office is currently rebuilding and focused on growth and positivity. We are :

Collaborative

Professional

Results-Oriented

Supportive of a positive work environment

You’ll be joining a team of 10–12 dedicated professionals who take pride in creating a seamless patient experience.

Minimum Qualifications

Preferred Experience

Physical Requirements :